Market Research Associate, Dutch Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Carry out recruitment activities for projects across global regions and designated QQFS markets

• Reach out to M3 Global Research panelists via phone and perform cold calls to enlist respondents

• Arrange interviews

• Strategize, coordinate, and execute panel recruitment solutions to optimize internal resources and minimize outsourcing expenses

• Provide updates on project status, including completed tasks, ongoing progress, results, and future action plans

• Raise concerns regarding projects when recruitment efforts are not on track

• Ensure that outsourcing targets for assigned markets are met

• Achieve monthly registration goals for the Scandinavia region and other designated markets

• Implement panel-building initiatives

• Verify and update email addresses for newly registered members

• Reactivate user accounts

• Investigate, troubleshoot, and address member inquiries and complaints across various systems

• Resolve project-specific challenges in collaboration with the Project Management team

• Address respondent inquiries in accordance with company policies and resolution timelines

• Assist in enhancing communication procedures, guidelines, and the Support Ticket System

• Establish and nurture relationships with panel members through prompt and professional communication

• Provide member assistance via telephone, email, and support tickets

• Report and resolve potential issues related to internal and external systems and processes

• Investigate fraudulent respondents in line with M3 data-quality protocols

• Complete verification processes for newly registered members

• Conduct link testing for online market research projects and qualitative online screeners

⛳️ Requirements

• Proficiency in both Dutch and English

• Ability to communicate clearly and effectively, both verbally and in writing, to diverse audiences

• Strong PC skills, including expertise in Microsoft Office tools, Internet usage, social media, email, and tools relevant to assigned duties

• Detail-oriented with exceptional analytical and investigative capabilities

• Skilled in asking probing questions, responding accurately and effectively, and ensuring audiences feel supported

• Submit CV in English

🏝️ Benefits

• Option for remote work

• Rotating shift schedule

• Monday to Friday working week