Market Manager

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Enforce compliance among Tire Service Advisors regarding tire store operational standards and the utilization of the Service Lane Inspection Tool.

• Mentor associates in dealerships through both scheduled and unscheduled visits, hands-on observations, constructive feedback, and direct demonstrations.

• Educate dealership staff on Dealer Tire products and tools.

• Build and sustain a motivated and accountable TSA team through effective leadership, coaching, and development initiatives.

• Promote problem-solving and teamwork.

• Conduct TSA performance evaluations and make recommendations for promotions, counseling, or terminations.

• Assess staffing requirements, conduct interviews, and hire new associates.

• Collaborate with dealerships to implement service drive solutions that enhance customer safety, satisfaction, retention, sales, and unit goals.

• Supervise tire programs, maintenance care items, Maintenance & Light Repair, product screens, pricing, inventory, inspection processes, and sales performance.

• Work with dealerships on reporting, including competitive pricing, repair orders, Customer Pay, Internal Sales, and Alignment Sales data.

• Partner with Sales Operations to leverage data from various systems for dealership customer marketing.

• Develop retail product screens and pricing strategies in collaboration with Service and Parts Managers.

• Lead scorecard review meetings and offer recommendations to enhance tire and MLR program execution.

• Provide dealership management and OEM representatives with scorecard summaries, facts, and actionable items using Salesforce.

• Evaluate advisor and parts counter associate compensation plans to drive desired behaviors and disseminate best practices.

• Complete monthly management and expense reports.

• Encourage collaboration among TSAs within the market.

• Share and implement effective practices based on metrics and report outcomes.

• Communicate operational priorities, objectives, and goals to RTSMs and TSAs.

• Initiate and oversee the launch and relaunch of Tire Stores.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree in Business, Sales, Marketing, or a related field, or equivalent work experience.

• A minimum of 4 years of experience in the tire, automotive, or a related industry.

• Required experience in retail store management or leading teams; multi-store supervision experience is preferred.

• Exceptional communication and facilitation skills.

• Strong attention to detail.

• Capability to thrive in a fast-paced environment.

• Proficient in all Microsoft Office applications.

• Must be able to meet the job requirements of the Tire Service Advisor as needed.

• Compliance with Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.

• Ability to stand for extended periods.

• Frequent bending, crouching, and twisting required.

• Ability to lift at least 75 pounds.

• Willingness to travel as necessary (approximately 85%).

• Must successfully pass a pre-employment drug screening prior to commencement of work.

• Subject to random drug testing for all Tire Store associates.

🏝️ Benefits

• Targeted Annual Commission: $16,920.

• Paid time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k match (50% on the dollar up to 7% of employee contribution).

• Potential for commission, bonuses, or profit-sharing.

• Possible sign-on bonus, subject to state and local laws, terms and conditions, including employment status and length-of-service requirements.