Market Director – Strategic Growth

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive top-line revenue for designated hotels within group, negotiated, and catering segments.

• Convert incoming leads from brand channels, Cvent, SPARK, email, and phone calls.

• Respond to all inquiries within 6 business hours, qualify requests, align them with the appropriate hotel, and secure confirmed business.

• Prepare proposals and contracts while following up on outstanding inquiries.

• Capture additional revenue through meeting space, food and beverage, and extended-stay opportunities.

• Identify and develop new group, corporate negotiated, and catering business.

• Expand existing accounts and work through open hotel pipelines to finalize business deals.

• Manage essential client relationships through virtual meetings, phone calls, and written correspondence.

• Engage in RFP season, which includes submissions, rate negotiations, and account setups.

• Support various hotels, sales vacancies, transitions, and new hotel openings.

• Maintain accurate records of leads, accounts, activities, bookings, group pickup, and loading in brand and PMS systems.

• Facilitate contract-to-hotel handoffs and collaborate with operations to service accounts.

• Provide weekly updates to the Director of Enterprise Strategic Growth, hotel General Managers, and Area Regional or Area Directors of Sales.

• Participate in revenue strategy calls and weekly one-on-one meetings.

⛳️ Requirements

• Bachelor’s degree in Hospitality, Business, or a related field is preferred, or equivalent experience.

• A minimum of 2 years of hotel sales experience, ideally in a Director of Sales or Sales Manager role.

• Demonstrated success in converting inbound leads and generating new business.

• Experience in multi-property or area sales is preferred.

• Familiarity with multiple brands and CRMs is preferred; additional training on brands and systems will be provided.

• Knowledge of Delphi, Salesforce, Cvent, MeetingBroker, Kalibri, ZoomInfo, and brand sales tools is preferred.

• Willingness to travel as required for hotel assignments, new openings, and client meetings.

• Strong written and verbal communication skills with a professional demeanor.

• Proficient negotiation and closing skills.

• Exceptional organizational skills across multiple hotels, brands, and systems.

• Attention to detail and CRM accuracy.

• Ability to work independently and manage oneself effectively.

🏝️ Benefits

• Flexible work arrangement.

• Travel as needed for hotel assignments, new openings, and client meetings.