Market Area Coordinator

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Act as the strategic market leader and main liaison between Ford strategy, MarketSource implementation, market insights, and dealer outcomes.

• Convert Ford technician workforce priorities into a unified market strategy.

• Set TCS team priorities and allocate resources based on dealer requirements and opportunities.

• Provide strategic direction and governance for six TCS resources.

• Own market-level technician workforce priorities and strategic goals.

• Identify dealerships that are high-risk and high-opportunity.

• Assess workforce gaps, retention issues, recruiting needs, training necessities, and technician capacity.

• Define TCS priorities and market engagement strategies.

• Create and sustain a market-level perspective on technician supply, demand, retention, pipeline, capacity, and readiness.

• Convert market insights into actionable proposals for Ford and MarketSource leadership.

• Oversee, guide, coach, and manage TCS resources.

• Balance TCS workloads and assign resources to dealer opportunities.

• Evaluate dealer assessments, engagement strategies, and action plans.

• Monitor execution and performance objectives, escalating performance or resource issues as necessary.

• Serve as the primary connection with Ford Regional Teams, dealer leadership, training and education partners, New Ford Tech, technical schools and colleges, and other stakeholders.

• Address and coordinate solutions for complex dealer workforce challenges.

• Set market performance targets and track technician retention, placements, pipeline development, training, capacity, service operations impact, program adoption, dealer satisfaction, productivity, cost per dealer, and ROI.

• Identify performance gaps and implement corrective measures.

• Compile dealer intelligence, recognize trends and successful practices, recommend enhancements, optimize resource allocation, and support the ongoing improvement of the TPS operating model.

⛳️ Requirements

• Associate degree is required.

• 2–5+ years of professional experience in an automotive or manufacturing setting.

• Willingness and ability to travel frequently, approximately 65%, including overnight and out-of-state travel.

• Strong comprehension of dealership Parts and Service operations, technician productivity, and service capacity.

• Experience in project or program management and business planning.

• Capability to work independently, prioritize effectively, follow through, and solve problems swiftly.

• Willingness to relocate now or in the future.

• Valid, unrestricted driver’s license is required.

• Bachelor’s degree is preferred.

• Experience in automotive service and support is preferred.

• Proficiency in Microsoft Office, Teams, and SharePoint is preferred.

• Familiarity with Ford systems, including PTS and STARS, is preferred.

• Must be legally authorized to work in the United States.

• Visa sponsorship is not available.

🏝️ Benefits

• Immediate access to medical, dental, vision, and prescription drug coverage.

• Paid parental leave and new parent ramp-up programs.

• Subsidized backup childcare services.

• Family building benefits, including reimbursement for adoption and surrogacy expenses as well as fertility treatments.

• Vehicle discount program available for employees and their family members.

• Management lease options.

• Tuition assistance offered.

• Established and active employee resource groups.

• Paid time off for individual and team community service activities.

• Generous vacation time provided.

• Sick/personal time available.

• Paid holidays, including time off between Christmas Eve and New Year’s Day.