Manufacturing Solutions Engineer

This is a fully remote position, open to applicants in Japan.

📋 Description

• Collaborate with plant-level and corporate stakeholders at customer locations, including operators, engineers, IT, quality, and operations leadership.

• Oversee the design, construction, and implementation of tailored Tulip solutions for customers.

• Work closely with clients and partners to deploy solutions in active manufacturing settings.

• Implement solutions in live production environments with minimal disruption.

• Integrate with shop-floor systems such as PLCs, MES/ERP, and quality management systems.

• Manage machine data, events, and production contexts, including orders, materials, and routings.

• Diagnose and resolve complex issues that span software, data, and operational workflows.

• Act as the technical owner and authority for customer solutions that are deployed forward.

• Provide guidance on architecture, scalability, security, and reliability in regulated or high-availability settings.

• Document solutions and disseminate knowledge across internal teams.

• Communicate and collaborate with the broader customer team to strategize for success.

• Represent the customer’s voice to Product and Engineering teams and influence the product roadmap and feature design.

• Assist in generalizing customer-specific solutions into reusable product capabilities.

• Contribute to the development of internal processes, best practices, and cross-team collaboration.

• Partner with Account Executives, Customer Success Managers, Product Managers, and Engineering.

⛳️ Requirements

• Minimum of 5 years of experience in manufacturing, industrial software, or technology roles focused on manufacturing, including at least 4 years in direct, customer-facing or consulting positions.

• Ability to independently navigate a shop floor and identify opportunities for operational enhancements.

• Proficiency in Operations Technology, including MES, ERP, quality, or production systems; architecture and implementation experience is highly desirable.

• Experience in integrating systems and devices within manufacturing environments.

• Strong comprehension of manufacturing workflows, quality assurance, traceability, and operational constraints.

• Proven track record of leading complex technical or operational initiatives from start to finish.

• Excellent project management, organizational, and communication skills.

• Comfortable and experienced in engaging in technically deep conversations with customers.

• Ability to think creatively and strategically while providing practical solutions.

• Demonstrated commitment to understanding problems from the customer’s perspective.

• Quick learner with the ability to lead by example in ambiguous situations.

• Bachelor’s degree in Engineering or a related technical field (or equivalent experience).

• Willingness to travel up to 75%.

• Business-level proficiency in English to communicate with the internal team and manage English knowledge databases.

• Business-level proficiency in Japanese to communicate with Japanese customers, internal teams, and handle Japanese materials.

• Must hold a valid Japanese work visa at the time of application; visa sponsorship is not available.

🏝️ Benefits

• Direct influence on product development and company culture.

• Company equity options.

• Hybrid work style flexibility.

• Learning and development benefits.

• Comprehensive social insurance package (Health, Pension, Employment, and Workers' Compensation).

• Commutation allowance.