Manufacturing Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide clients from the initial kickoff phase to the go-live stage, ensuring adherence to established timelines and achievement of adoption objectives.

• Oversee customer implementations, which encompass discovery, strategic planning, training, and the go-live process.

• Collaborate with customers to set clear goals, milestones, and success metrics.

• Offer continuous coaching to integrate L2L into daily operations and foster practices of continuous improvement.

• Facilitate customer working sessions, kaizen events, and onsite engagements.

• Analyze adoption and operational data to pinpoint gaps and propose enhancements.

• Cultivate relationships across frontline teams, plant leadership, and technical stakeholders.

• Partner with Customer Success for account planning, conducting customer reviews, and exploring expansion opportunities.

• Work alongside internal teams to address issues and integrate customer feedback into product and service enhancements.

• Assist customers in applying L2L to tackle operational challenges, measure advancements, strengthen relationships, mitigate risks, and identify opportunities for expansion.

⛳️ Requirements

• A background in manufacturing is essential.

• Ability to comprehend manufacturing KPIs, challenges, and digital transformation efforts.

• Capacity to articulate how L2L facilitates measurable enhancements in plant-floor efficiency.

• Proven experience in leading implementations, improvement initiatives, or technology adoption.

• Skill in converting customer objectives into actionable plans with quantifiable outcomes.

• Strong abilities in facilitation, training, and project management.

• Comfort in engaging with both frontline personnel and senior executives.

• Capability to manage multiple customer priorities while fulfilling commitments.

• Willingness to travel to customer locations globally.

• Must reside in the Mountain, Central, or Eastern US time zones.

• Familiarity with manufacturing software, B2B SaaS, Lean methodologies, or kaizen facilitation is advantageous.

🏝️ Benefits

• Emphasis on a remote-first working approach.

• Access to office space located in Burlington, MA.

• Opportunity to collaborate with a purpose-driven team.

• Work environment centered around collaboration.

• Continuous opportunities for improvement and professional development.