Managing Technical Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the engineering team in delivering projects and ensure that engineers are technically equipped.

• Guarantee that services are completed comprehensively and efficiently, fulfilling or surpassing client expectations.

• Manage and support a diverse team of consultants.

• Cultivate client relationships and ensure client satisfaction throughout the engagement process.

• Contribute to the growth and development of the team.

• Design and deliver training programs while overseeing monthly internal training workshops.

• Assist in building and recruiting the professional services team within the designated region.

• Establish training objectives in collaboration with the Services Director.

• Oversee technical development, team morale, employee evaluations, and HR approvals.

• Ensure quality assurance for team projects.

• Engage in pre-sales engineering activities, including BOM assistance, SOW creation, and planning/designing intricate multi-vendor solutions.

• Provide technical guidance and support throughout engagements.

• Collaborate with manufacturers and engineering resources for design support and lab access.

• Develop expertise in line with client technologies and assist in achieving business outcomes.

• Build and nurture relationships with manufacturers and vendors.

• Act as an escalation point for engineering, consulting, and architecture personnel.

• Meet with key vendors to remain informed about products and technologies.

• Pursue ongoing education in relevant certifications.

• Lead and mentor team members through coaching and development initiatives.

• Foster an environment of inclusivity, respect, communication, and collaboration.

• Collaborate on strategic initiatives aimed at driving innovation and organizational change.

• Proactively resolve conflicts and escalate concerns as necessary.

⛳️ Requirements

• Preferably a Bachelor’s degree.

• Over 10 years of hands-on experience in IT.

• At least 5 years of experience in a Consultant or Architect position.

• Possession of multiple industry-recognized certifications, such as CCIE, VCP, NACP, or CISSP.

• Exceptional customer service skills, both over the phone and in person.

• Professional demeanor.

• Capability to think critically and develop solutions rapidly.

• Comprehensive knowledge and ability to design, plan, implement, and support IT solutions using two or more of the following: Virtualization, Storage Area Networks (SAN), Networking, Collaboration (Messaging), VoIP, Video Conferencing, Backup, Blade Server Technology, or Security.

• Ability to meet customer IT requirements and serve customers to ePlus’ standards.

• Capability to perform seated and occasional standing or walking activities.

🏝️ Benefits

• Eligibility for 401(k).

• Employee stock purchase program.

• Paid vacation.

• Paid sick leave.

• Paid personal time off.

• Medical, financial, and/or other benefits, depending on the role.

• Reasonable accommodations as per relevant laws.