Managing Director

This is a fully remote position, open to applicants in Germany, +3 more countries.

📋 Description

• Develop and execute the strategic plan for the business across sales and marketing, R&D, customer service, professional services, and human resources.

• Identify, define, and implement strategies to meet growth objectives and operational targets.

• Enhance operational excellence and take full responsibility for company outcomes.

• Own long-term, annual, and quarterly financial and non-financial objectives.

• Formulate and convey goals, objectives, growth strategies, revenue generation plans, profitability targets, and customer care philosophies.

• Oversee daily operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support.

• Participate in promotional activities, such as tradeshows and panels.

• Drive revenue growth through new opportunities, cross-selling, upselling, and expansion into adjacent markets.

• Establish sales operations and infrastructure to facilitate effective scaling and process discipline.

• Maintain competitive intelligence programs and produce industry trend reports.

• Enhance the utilization of Salesforce and internal tools for forecasting, targets, and executive and board insights.

• Create sales KPIs, performance dashboards, and reporting processes, including CAC, LTV, NRR, and MRR trends.

• Set sales quotas, budgets, compensation plans, and optimize pricing.

• Manage key relationships with major accounts.

• Implement customer success and client support programs; facilitate training and track customer success metrics.

• Develop and adapt product roadmaps; balance R&D investments and maintenance efforts.

• Monitor Product Manager prioritization and execution of R&D tasks; support Product Manager development.

• Assess professional services profitability, utilization, OPEX, contribution margin, and NRR.

• Review revenue results, forecasts, costs, and departmental policies with senior management.

• Drive P&L, ROI, EBITDA, Rule of 40, ARR, and IRR performance.

• Collaborate with HR on talent retention, development, local employment compliance, and fostering company culture.

• Engage in M&A activities and supervise post-acquisition integration and operational transformation.

⛳️ Requirements

• Demonstrated experience in senior leadership positions within the software or technology industry.

• Strong capabilities in developing and executing strategic business plans across various functions.

• Proven success in driving revenue growth and expanding market presence.

• Hands-on experience in managing daily operations and enhancing operational excellence.

• Established track record in leading change management initiatives—guiding teams through restructuring, process redesign, or new operational methods with clarity and buy-in.

• Practical knowledge of AI and its application to software products and internal operations, with the ability to translate emerging technology into tangible business benefits and promote adoption across the organization.

• Exceptional leadership skills with the capacity to inspire and manage cross-functional teams during transformation periods.

• Results-driven with a strong emphasis on achieving targets and fostering continuous improvement.

• Deep commitment to customer success and care.

• Outstanding communication and interpersonal skills for influencing stakeholders and garnering support for change at all levels.

• Innovative, proactive, and flexible with a collaborative approach.

• Full professional proficiency in English (required).

• Legally authorized to work in Germany / Switzerland / Austria / France.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and growth.

• Comprehensive health and wellness benefits.

• Flexible working arrangements and a supportive work environment.