Managing Consultant, Managed Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Contribute to the design and implementation of new solutions/products for Managed Services clients.

• Provide oversight, project guidance, and technical leadership while reviewing and modifying Managed Services solutions.

• Support complex technical services and solutions across various platforms including enterprise storage, mainframe, midrange, Windows, Unix/Linux, networking, virtualization, and databases.

• Analyze client requirements, propose solutions, and assist with proposals, quotations, and presentations.

• Offer technical sales support.

• Advise clients, Managed Services, and other organizational teams on technical topics and architectural design.

• Maintain client relationships as a trusted Technical Advisor and act as the main communication point.

• Lead intricate design workshops.

• Mentor engineers in project design, analysis, and coordination.

• Research emerging technologies, evaluate alternatives, make recommendations, and present findings to management.

• Develop and maintain customer presentations, demos, training documentation, templates, and associated materials.

• Support vendor training requirements, certifications, and engineer education.

• Provide technical input for service engagement estimates and Statements of Work.

• Design and oversee upgrades to complex client infrastructure solutions.

• Provide implementation, upgrades, tuning, backups, restores, user management, and technical support.

• Adhere to change control, incident response, and testing procedures.

• Deliver Managed Services offerings in alignment with CDW service descriptions and catalog.

• Clearly communicate technical problems and solutions to clients.

• Participate in an on-call rotation for 24x7 critical-system support, which may include shifts, weekends, holidays, and overtime.

• Escalate and support intricate technical issues and business-critical situations.

• Lead client projects aimed at enhancing and upgrading technology infrastructure.

• Create and execute test plans.

• Design and implement complex automation and technology solutions.

• Conduct throughput analysis, problem-solving, root cause analysis, and infrastructure planning.

• Identify potential cross-selling opportunities for the sales team.

• Assist Professional Services with architectural assessments and recommendations.

• Complete projects and assigned scopes of work on time.

• Understand and meet production-environment SLAs.

• Collaborate cross-functionally with Customer Success, Project Management, R&D, and Sales.

• Test, evaluate, and develop products, offerings, and solutions.

• Conduct training for customers and employees.

• Review service requests daily, provide updates to clients, and maintain accurate problem-tracking data.

• Update customer incident tickets and change orders, providing status information to management and account managers.

⛳️ Requirements

• Bachelor’s degree and 7 years of IT engineering experience, including 5 years of large-scale data center experience, OR 11 total years of IT engineering experience with a minimum of 5 years in a large-scale, multi-tenant Data Center environment.

• Experience in enterprise-class planning, design, implementation, and support with one or more Managed Services infrastructure solutions.

• Capability to apply technical background and knowledge to business direction and deliver business-based customer outcomes.

• Proficiency in developing project plans and schedules for complex projects or new solution/product development.

• Ability to establish customer trust and confidence in CDW Managed Services.

• Skill in balancing multiple priorities, adapting to changing customer needs, and meeting deadlines.

• Strong analytical, problem-solving, and root cause analysis abilities.

• Consistent adherence to policies and procedures.

• Excellent communication and documentation skills.

• Exceptional communication and interpersonal skills, including collaboration with C-level executives.

• Capacity to work independently and as part of a team, providing guidance and mentorship.

• Strong time management capabilities.

• Working knowledge of scripting/coding languages such as Python, Bash, Perl, Ruby, or TLC.

• Familiarity with networking hardware including Cisco, Juniper, Arista, or Aruba switches and routers.

• Understanding of firewalls, load balancers, WAN optimization, network technologies/topologies, security, QoS, VoIP, virtualization, data center, wireless, and VPN technologies.

• Willingness to travel as needed.

• Current Cisco CCNP certifications are required.

• Cisco CCIE certification is an advantage.

• Industry-recognized technical certifications in relevant disciplines are a plus.

• Experience in a large data center environment is a plus.

• 5 years of Managed Services experience is a plus.

🏝️ Benefits

• Annual bonus target of 10% subject to the terms and conditions of the plan.

• Benefits overview available at https://cdw.benefit-info.com/.

• Opportunity to work remotely.

• Salary ranges may be subject to geographic differentials.