Manager, Trial Experience – SaaS

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and nurture the Trial Experience Team by providing coaching, motivation, encouragement, and accountability.

• Track team KPIs, growth metrics, and performance indicators, delivering thorough performance analysis.

• Establish consistent business processes while identifying improvements and alternative solutions.

• Analyze data and convert insights into actionable strategies that enhance team performance.

• Facilitate performance discussions, manage conflicts, provide feedback, and coach team members.

• Offer technical resources and guidance, troubleshoot issues, and implement advisories, warnings, and corrective action plans.

• Cultivate team spirit and promote a high-performance, collaborative culture.

• Handle escalations related to high-severity customer and team-member concerns.

• Remain accessible with cameras on during the shift to support customers and team members via Zoom.

• Undertake additional responsibilities as business demands evolve.

⛳️ Requirements

• A Bachelor’s Degree or equivalent experience in SaaS is highly preferred.

• Over 5 years of progressive experience leading dynamic, results-oriented, customer-facing teams in a SaaS or Product-Led Growth startup setting is preferred.

• At least 3 years of experience in staffing/hiring, performance management, career discussions, coaching, and developing front-line employees and junior managers is required.

• Strong technical skills to assist users in succeeding with HighLevel software.

• Excellent collaboration, time management, and prioritization abilities.

• Capability to build and sustain relationships with senior leadership, teams, and customers.

• Extensive experience utilizing data and analytics tools to address issues, measure impact, develop projects, and drive success for both customers and teams.

• Proficiency in collaborating with and influencing cross-functional teams while advocating for new concepts and ideas.

• Proven problem-solving and conflict management skills.

• Commitment to accountability for personal and team outcomes.

• Ability to rapidly learn and apply new technologies to resolve challenges.

• Capacity to develop and maintain in-depth knowledge of customers, data, business, and market trends.

• Strong written and verbal communication skills.

• Experience with or willingness to learn various CRM systems.

• Basic understanding of Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO.

• Familiarity with Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn, and other social media platforms.

🏝️ Benefits

• Flexible remote work arrangement.

• A global, remote-first organization.

• Opportunities for professional development through mentoring, coaching, and career discussions.

• Reasonable accommodations for individuals with disabilities.