Manager, Transaction Management

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Oversee acquisition and disposition transactions from the point of contract ratification to settlement.

• Manage, train, and evaluate the performance of Transaction Coordinators / Settlement Processors.

• Set, monitor, and manage key performance indicators (KPIs) for all team members.

• Recruit, supervise, train, and guide Transaction Coordinators.

• Create and revise policies and procedures, including video and written training materials.

• Ensure adherence to established policies and procedures.

• Personally handle a portfolio of transactions while reviewing the work of the team for accuracy and timeliness.

• Examine contracts, addenda, and HUD / Closing Disclosure statements for precision.

• Initiate loan requests for new acquisitions and coordinate with lenders.

• Manage construction loan draw requests alongside the Construction team.

• Oversee property listings, including professional photography and virtual staging.

• Ensure the quality, accuracy, and completeness of listings across MLS and other platforms.

• Keep precise CRM records for all transactions.

• Act as the escalation point for transaction-related issues involving title companies, lenders, and other stakeholders.

• Resolve intricate transaction challenges related to title defects, surveys, utilities, seller issues, and other complications.

• Collaborate with Sales and Construction teams to ensure smooth transitions and timely closings.

• Support market expansion efforts, title company relationships, and third-party broker interactions.

• Maintain high levels of customer service for buyers, sellers, and partners.

• Assist in recruiting and managing third-party property managers for the rental portfolio.

⛳️ Requirements

• A minimum of 2 years of experience in people management within settlement, title, or transaction management.

• At least 5 years of experience in real estate transactions.

• Demonstrated experience managing high-volume acquisitions and dispositions.

• Highly assertive and comfortable holding both internal teams and external partners accountable.

• Strong work ethic and a sense of ownership.

• Capable of independently resolving complex real estate transaction challenges.

• Customer-oriented mindset.

• Bachelor’s degree is mandatory.

• Proficient in Microsoft Office and CRM systems.

• Ability to excel in a fast-paced environment.

• Availability to work evenings and weekends as necessary.

🏝️ Benefits

• Competitive salary.

• Excellent benefits package.

• Casual dress code.

• Team-building events.

• A work hard/play hard atmosphere.

• Fully remote working opportunity.