Manager, Transaction Management

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Oversee acquisition and disposition transactions from the point of contract ratification to settlement.

• Lead, train, and manage the performance of Transaction Coordinators / Settlement Processors.

• Set, monitor, and manage key performance indicators (KPIs) for all team members.

• Recruit, supervise, train, and mentor Transaction Coordinators.

• Create and update policies and procedures, including training materials in video and written formats.

• Ensure adherence to established policies and procedures.

• Manage a personal transaction portfolio while reviewing the team's work for precision and timely delivery.

• Evaluate contracts, addenda, and HUD / Closing Disclosure statements.

• Request financing for new acquisitions and liaise with lenders.

• Handle construction loan draw requests in collaboration with the Construction team.

• Supervise property listings, ensuring professional photography and virtual staging are utilized.

• Guarantee the quality, accuracy, and completeness of listings across MLS and other platforms.

• Maintain precise CRM records for all transactions.

• Act as an escalation point for transaction-related issues with title companies, lenders, and other stakeholders.

• Resolve intricate issues related to title defects, surveys, utilities, seller challenges, and more.

• Collaborate with Sales and Construction teams to ensure smooth transitions and timely closings.

• Assist in market expansion efforts, fostering relationships with title companies and third-party brokers.

• Uphold excellent customer service for buyers, sellers, and partners.

• Aid in the recruitment and management of third-party property managers for the rental portfolio.

⛳️ Requirements

• Minimum of 2 years’ experience in people management within settlement, title, or transaction management.

• At least 5 years of experience in real estate transactions.

• Demonstrated ability in managing high-volume acquisitions and dispositions.

• Highly assertive, with a comfort in holding both internal teams and external partners accountable.

• Strong work ethic and a sense of ownership.

• Capability to independently resolve complex issues in real estate transactions.

• Customer-focused approach.

• Bachelor’s degree is mandatory.

• Proficient in Microsoft Office and CRM systems.

• Ability to excel in a fast-paced environment.

• Flexibility to work evenings and weekends as required.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits.

• Casual dress code.

• Team-building events.

• Work hard/play hard culture.

• Fully remote work opportunity.