Manager, Transaction Management

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee acquisition and disposition transactions from the point of contract ratification to settlement.

• Lead, mentor, train, and manage the performance of Transaction Coordinators / Settlement Processors.

• Set, monitor, and manage key performance indicators (KPIs) for team members.

• Create and revise policies and procedures, including both video and written training materials.

• Ensure adherence to established policies and procedures.

• Personally handle a portfolio of transactions while ensuring the accuracy and timeliness of team efforts.

• Examine contracts, addenda, and HUD / Closing Disclosure statements for precision.

• Request financing for new acquisitions and collaborate with lenders.

• Oversee construction loan draw requests in conjunction with the Construction team.

• Manage property listings, including engaging professional photography and virtual staging.

• Guarantee the quality, accuracy, and completeness of listings across MLS and other platforms.

• Keep precise records in the company CRM for all transactions.

• Act as the point of escalation for transaction-related issues involving title companies, lenders, and other stakeholders.

• Address complex transaction problems related to title defects, surveys, utilities, seller challenges, and other complications.

• Collaborate with Sales and Construction teams to ensure seamless transitions and timely closings.

• Support market expansion efforts, build relationships with title companies, and engage third-party brokers.

• Maintain high levels of customer service for buyers, sellers, and partners.

• Assist in recruiting and managing third-party property managers for the rental portfolio.

⛳️ Requirements

• Minimum of 2 years of people management experience in settlement, title, or transaction management.

• At least 5 years of experience in real estate transactions.

• Proven track record in managing high-volume acquisitions and dispositions.

• Assertive with a strong ability to hold both internal teams and external partners accountable.

• Strong work ethic paired with an ownership mentality.

• Capability to independently address complex issues related to real estate transactions.

• Customer-focused approach.

• Bachelor’s degree is required.

• Proficient in Microsoft Office and various CRM systems.

• Ability to excel in a fast-paced work environment.

• Flexibility to work evenings and weekends as needed.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Casual dress code.

• Team-building events.

• Dynamic work environment with a balance of hard work and enjoyment.

• Fully remote work arrangement.