Manager, Transaction Management

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee acquisition and disposition transactions from the point of contract ratification until settlement.

• Supervise, train, performance-manage, hire, and mentor Transaction Coordinators and Settlement Processors.

• Establish, monitor, and manage key performance indicators (KPIs) for the team.

• Develop and revise policies and procedures, including creating video and written training materials.

• Personally handle a transaction portfolio while ensuring the accuracy and timeliness of team outputs.

• Review contracts, addenda, and HUD/Closing Disclosure statements.

• Request acquisition loans and coordinate with lending institutions.

• Manage construction loan draw requests in collaboration with the Construction team.

• Oversee property listings, professional photography, and virtual staging efforts.

• Ensure the quality and accuracy of listings across MLS and other platforms.

• Maintain precise CRM records for all transactions.

• Escalate and resolve transaction issues with title companies, lenders, and other involved parties.

• Address complex issues related to title defects, surveys, utilities, seller challenges, and other complications.

• Collaborate with Sales and Construction teams for seamless handoffs and timely closings.

• Assist with market expansion, relationships with title companies, and coordination with third-party brokers.

• Provide excellent customer service to buyers, sellers, and partners.

• Support the hiring and management of third-party property managers for the rental portfolio.

⛳️ Requirements

• A minimum of 2 years of people management experience in settlement, title, or transaction management.

• At least 5 years of experience in real estate transactions.

• Demonstrated ability to manage high-volume acquisitions and dispositions effectively.

• Highly assertive, with the confidence to hold both internal teams and external partners accountable.

• Strong work ethic and a sense of ownership in responsibilities.

• Capable of independently resolving complex issues related to real estate transactions.

• Customer-focused mentality.

• A Bachelor's degree is required.

• Proficient in Microsoft Office and CRM systems.

• Ability to excel in a fast-paced work environment.

• Availability may include evenings and weekends as necessary.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Casual dress code.

• Team-building events.

• A work hard/play hard environment.

• Fully remote work opportunity.