Manager, Transaction Management

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee acquisition and disposition transactions from contract finalization through to settlement.

• Lead, train, and manage the performance of Transaction Coordinators and Settlement Processors.

• Set, monitor, and manage team Key Performance Indicators (KPIs).

• Recruit, supervise, train, and mentor Transaction Coordinators.

• Create and update policies and procedures, including both video and written training materials.

• Ensure adherence to established policies and procedures.

• Personally handle a portfolio of transactions while reviewing the team's work for accuracy and timeliness.

• Examine contracts, addenda, and HUD/Closing Disclosure statements for precision.

• Request loans for new acquisitions and coordinate with lending institutions.

• Manage construction loan draw requests in collaboration with the Construction team.

• Supervise property listings, professional photography, and virtual staging efforts.

• Guarantee the quality, accuracy, and completeness of listings across MLS and other platforms.

• Maintain precise and consistent CRM records for all transactions.

• Act as an escalation point for transaction-related issues involving title companies, lenders, and other stakeholders.

• Resolve intricate issues related to title defects, surveys, utilities, seller challenges, and other complications.

• Collaborate with Sales and Construction teams to ensure smooth transitions and timely closings.

• Assist in market expansion, build relationships with title companies, and engage with third-party brokers.

• Provide excellent customer service to buyers, sellers, and partners.

• Support the recruitment and management of third-party property managers for the rental portfolio.

⛳️ Requirements

• Minimum of 2 years of people management experience in settlement, title, or transaction management.

• At least 5 years of experience in real estate transactions.

• Demonstrated ability to manage high-volume acquisitions and dispositions effectively.

• Highly assertive with a comfort level in holding both internal teams and external partners accountable.

• Strong work ethic and a sense of ownership.

• Capable of independently resolving complex issues related to real estate transactions.

• Customer-oriented mindset.

• Bachelor’s degree is required.

• Proficient in Microsoft Office and CRM systems.

• Ability to excel in a fast-paced work environment.

• Availability for evenings and weekends as required.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Casual dress code.

• Team-building events.

• Dynamic work environment with a work hard/play hard ethos.

• Fully remote work setup.