Manager, Transaction Management

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee acquisition and disposition transactions from contract approval to settlement.

• Manage, train, and evaluate the performance of Transaction Coordinators / Settlement Processors.

• Set, monitor, and manage Key Performance Indicators (KPIs) for team members.

• Recruit, supervise, train, and mentor Transaction Coordinators.

• Create and revise policies and procedures, including video and written training materials.

• Ensure adherence to established policies and procedures.

• Personally handle a portfolio of transactions while reviewing team output for precision and timelines.

• Examine contracts, addenda, and HUD / Closing Disclosure statements for correctness.

• Request loans for new acquisitions and collaborate with lenders.

• Manage construction loan draw requests alongside the Construction team.

• Oversee property listings, ensuring professional photography and virtual staging are included.

• Guarantee the quality, accuracy, and completeness of listings across MLS and other platforms.

• Keep precise company CRM records for all transactions.

• Address transaction issues with title companies, lenders, and other involved parties.

• Resolve complex transaction challenges involving title defects, surveys, utilities, seller issues, and other complications.

• Collaborate with Sales and Construction teams to ensure smooth transitions and timely closings.

• Support market expansion, build title company relationships, and liaise with third-party brokers.

• Maintain high levels of customer service for buyers, sellers, and partners.

• Assist in hiring and managing third-party property managers for the rental portfolio.

⛳️ Requirements

• A minimum of 2 years of experience in people management within settlement, title, or transaction management.

• At least 5 years of experience in real estate transactions.

• Demonstrated experience in managing high-volume acquisitions and dispositions.

• Highly assertive, with a comfort level in holding internal teams and external partners accountable.

• Strong work ethic and a sense of ownership.

• Capable of independently resolving complex real estate transaction challenges.

• Customer-focused mindset.

• Bachelor’s degree is required.

• Proficient in Microsoft Office and CRM systems.

• Ability to excel in a fast-paced environment.

• Availability may include evenings and weekends as required.

🏝️ Benefits

• Fully remote work.

• Competitive salary.

• Excellent benefits.

• Casual dress code.

• Team-building events.

• Work hard/play hard culture.