Manager, Transaction Management

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee acquisition and disposition transactions from the point of contract ratification to settlement.

• Supervise, train, mentor, and manage the performance of Transaction Coordinators and Settlement Processors.

• Establish, monitor, and manage team Key Performance Indicators (KPIs).

• Recruit and manage Transaction Coordinators.

• Develop and revise policies, procedures, video training, and written training materials.

• Ensure adherence to established policies and procedures.

• Personally handle a portfolio of transactions and review team outputs for accuracy and timelines.

• Review contracts, addenda, and HUD/Closing Disclosure statements.

• Request loans for new acquisitions and coordinate activities with lenders.

• Manage construction loan draw requests in collaboration with the Construction team.

• Oversee property listings, professional photography, and virtual staging processes.

• Ensure the quality, accuracy, and completeness of listings across MLS and other platforms.

• Maintain precise CRM records for all transactions.

• Act as the escalation point for transaction-related issues with title companies, lenders, and other stakeholders.

• Resolve intricate issues involving title defects, surveys, utilities, seller challenges, and other complications.

• Coordinate with Sales and Construction teams to ensure smooth transitions and timely closings.

• Support market expansion efforts, title company relationships, and third-party brokers.

• Provide customer service support for buyers, sellers, and partners.

• Assist in hiring and managing third-party property managers for the rental portfolio.

⛳️ Requirements

• A minimum of 2 years of experience in people management within settlement, title, or transaction management.

• At least 5 years of experience in real estate transactions.

• Demonstrated ability to manage high-volume acquisitions and dispositions effectively.

• Highly assertive with a comfort level in holding both internal teams and external partners accountable.

• Strong work ethic and a sense of ownership.

• Capability to independently resolve complex issues related to real estate transactions.

• Customer-focused mindset.

• A Bachelor’s degree is required.

• Proficient in Microsoft Office and CRM systems.

• Ability to excel in a fast-paced work environment.

• Availability may include evenings and weekends when necessary.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Casual dress code.

• Team-building events.

• Dynamic work environment that balances hard work with play.

• Fully remote work arrangement.