Manager, Transaction Management

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee acquisition and disposition transactions from the point of contract ratification until settlement.

• Lead, train, and manage the performance of Transaction Coordinators and Settlement Processors.

• Set, monitor, and manage team Key Performance Indicators (KPIs).

• Recruit, supervise, train, and guide Transaction Coordinators.

• Create and revise policies and procedures, including both video and written training materials.

• Ensure adherence to established policies and procedures.

• Personally handle a portfolio of transactions while ensuring teamwork accuracy and adherence to timelines.

• Review contracts, addenda, and HUD/Closing Disclosure statements for precision.

• Request financing for new acquisitions and liaise with lenders.

• Manage construction loan draw requests in collaboration with the Construction team.

• Supervise property listings, including arranging professional photography and virtual staging.

• Guarantee the quality, accuracy, and completeness of listings across MLS and other platforms.

• Maintain precise CRM records for all transactions.

• Act as an escalation point for transaction-related issues with title companies, lenders, and other stakeholders.

• Address complex issues involving title defects, surveys, utilities, seller challenges, and other complications.

• Coordinate with Sales and Construction teams to ensure smooth transitions and timely closings.

• Assist with market expansion, fostering title company relationships, and working with third-party brokers.

• Maintain high levels of customer service for buyers, sellers, and partners.

• Support the hiring and management of third-party property managers for the rental portfolio.

⛳️ Requirements

• Minimum of 2 years of people management experience in settlement, title, or transaction management.

• At least 5 years of experience in real estate transactions.

• Demonstrated ability to manage high-volume acquisitions and dispositions effectively.

• Highly assertive and confident in holding internal teams and external partners accountable.

• Strong work ethic and a sense of ownership.

• Capacity to independently resolve complex real estate transaction issues.

• Customer-focused approach.

• Bachelor's degree is mandatory.

• Proficient in Microsoft Office and CRM systems.

• Ability to excel in a fast-paced environment.

• Flexibility to work evenings and weekends as needed.

🏝️ Benefits

• Fully remote work.

• Competitive salary.

• Comprehensive benefits package.

• Casual dress code.

• Team-building events.

• Work hard/play hard environment.