Manager, Transaction Management

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee acquisition and disposition transactions from the point of contract ratification to settlement.

• Lead, train, and evaluate the performance of Transaction Coordinators and Settlement Processors.

• Set, monitor, and manage team Key Performance Indicators (KPIs).

• Recruit, guide, train, and mentor Transaction Coordinators.

• Create and update policies and procedures, including both video and written training materials.

• Ensure adherence to established policies and procedures.

• Personally manage a portfolio of transactions while assessing team work for precision and timelines.

• Examine contracts, addenda, and HUD / Closing Disclosure statements for correctness.

• Initiate loan requests for new acquisitions and collaborate with lenders.

• Oversee construction loan draw requests in conjunction with the Construction team.

• Manage property listings, ensuring professional photography and virtual staging are conducted.

• Guarantee that listing quality, accuracy, and completeness are maintained across MLS and other platforms.

• Keep precise records in the company CRM for all transactions.

• Act as the escalation point for transaction-related issues with title companies, lenders, and other stakeholders.

• Resolve intricate issues concerning title defects, surveys, utilities, seller challenges, and additional complications.

• Coordinate with Sales and Construction teams to facilitate smooth transitions and timely closings.

• Support market expansion initiatives, build relationships with title companies, and liaise with third-party brokers.

• Provide exceptional customer service for buyers, sellers, and partners.

• Assist in the recruitment and management of third-party property managers for the rental portfolio.

⛳️ Requirements

• A minimum of 2 years of experience in people management within settlement, title, or transaction management.

• At least 5 years of experience in real estate transactions.

• Demonstrated experience in managing high-volume acquisitions and dispositions.

• Highly assertive and comfortable with holding both internal teams and external partners accountable.

• Strong work ethic and a sense of ownership.

• Capability to independently resolve complex issues related to real estate transactions.

• Customer-focused approach.

• Bachelor’s degree is mandatory.

• Proficient in Microsoft Office and CRM systems.

• Ability to excel in a fast-paced work environment.

• Availability may include evenings and weekends as required.

🏝️ Benefits

• Competitive salary.

• Excellent benefits package.

• Casual dress code.

• Team-building events.

• Work hard/play hard culture.

• Fully remote work setup.