Manager, Transaction Management

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee acquisition and disposition transactions from contract approval through to settlement.

• Lead, train, and manage the performance of Transaction Coordinators / Settlement Processors.

• Develop, monitor, and manage key performance indicators (KPIs) for all team members.

• Recruit, supervise, train, and mentor Transaction Coordinators.

• Create and update policies and procedures, including both video and written training materials.

• Ensure adherence to established policies and procedures.

• Personally manage a portfolio of transactions while reviewing the team's work for accuracy and timelines.

• Review contracts, addenda, and HUD / Closing Disclosure statements for precision.

• Request loans for new acquisitions and collaborate with lenders.

• Handle construction loan draw requests in conjunction with the Construction team.

• Oversee property listings, ensuring professional photography and virtual staging are utilized.

• Guarantee the quality, accuracy, and completeness of listings across MLS and other platforms.

• Maintain precise records in the company CRM for all transactions.

• Act as the escalation point for transaction-related issues with title companies, lenders, and other involved parties.

• Resolve intricate issues related to title defects, surveys, utilities, seller challenges, and other complications.

• Coordinate with Sales and Construction teams to ensure smooth transitions and timely closings.

• Assist with market expansion, title company partnerships, and third-party broker relationships.

• Provide exceptional customer service to buyers, sellers, and partners.

• Support in hiring and managing third-party property managers for the rental portfolio.

⛳️ Requirements

• Minimum of 2 years of people management experience in settlement, title, or transaction management.

• At least 5 years of experience in real estate transactions.

• Demonstrated experience in managing high-volume acquisitions and dispositions.

• Highly assertive and comfortable in holding both internal teams and external partners accountable.

• Strong work ethic with an ownership mindset.

• Capability to independently resolve complex issues related to real estate transactions.

• Customer-centric mindset.

• Bachelor's degree is required.

• Proficient in Microsoft Office and CRM systems.

• Ability to excel in a fast-paced environment.

• Availability may include evenings and weekends as required.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Casual dress code.

• Team events to foster camaraderie.

• Work hard/play hard atmosphere.

• Fully remote working opportunities.