Manager, Training & Workflow Optimization

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the creation, execution, and assessment of in-person, eLearning, and virtual training initiatives both prior to and following go-live.

• Stay informed about new athenaOne features and their applicability for Privia Medical Group providers to enhance workflows.

• Engage daily with department leaders to ensure outstanding Care Center experiences and outcomes linked to key initiatives.

• Lead ongoing process improvements, manage escalations, and foster innovation.

• Mentor and guide a team of trainers.

• Act as the training, workflow, and configuration workstream lead for new markets and enterprise groups.

• Design, develop, and implement comprehensive training programs.

• Assess and revise training materials.

• Support and cultivate internal athena training programs for new hires.

• Assist market-based teams with issue resolution, initiatives, and subject matter expertise.

• Guide and instruct market-based teams through national meetings and training sessions.

• Serve as a subject matter expert for Privia Health's technology platform and workflows.

• Manage national training requests and distribute national trainer resources.

• Collaborate with internal and external stakeholders to provide pre- and post-live training experiences for Care Center providers and staff.

• Build relationships with organizational stakeholders to align and collaborate on training initiatives.

• Work with Clinical IT on pilot opportunities, enhancement requests, and release cycles.

• Develop, lead, and implement initiatives to operationalize strategies through training.

• Monitor and report on operational and functional metrics.

• Uphold confidentiality and adhere to HIPAA regulations.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree preferred or relevant equivalent experience.

• Minimum of 3 years of experience with athenahealth.

• Familiarity with extended medical terminology.

• Mandatory compliance with HIPAA rules and regulations.

• At least 5 MBPS download speed required for remote work.

• At least 3 MBPS upload speed required for remote work.

🏝️ Benefits

• Annual bonus aimed at 15%.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance coverage.

• Pet insurance coverage.

• 401(k) plan.

• Paid time off.

• Wellness programs.

• Remote work arrangement.

• Expense reimbursement for employees regularly working from home offices.

• Equal opportunity and inclusive work environment.