Manager, Training

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Provide leadership and strategic guidance for Marketplace Member Services and assigned Medicaid training teams.

• Foster cross-functional collaboration among Training, Instructional Design, Knowledge Management, Quality, business leaders, and Service Partner Training.

• Create consistent, scalable, and measurable learning experiences that align with the needs of members and providers.

• Standardize and enhance training content.

• Identify operational synergies across various teams.

• Build workforce flexibility.

• Ensure trainers are prepared and effective during critical business periods.

• Evaluate and identify training needs for individuals and groups based on key business indicators.

• Develop training curriculums, materials, and aids.

• Coordinate training initiatives to fulfill training demands.

• Oversee online interactive training initiatives from development through facilitation.

• Analyze and assess training effectiveness and ROI; provide reports and recommendations to management.

• Identify and implement cost-saving measures while maintaining effective training programs.

• Collaborate with senior management to align training and development needs with business objectives.

• Supervise auditing of team results, identify training gaps, and implement improvements.

• Decide on contracting with external vendors to achieve training goals and objectives.

• Perform additional duties as assigned.

• Adhere to all policies and standards.

⛳️ Requirements

• Bachelor’s degree in a related field or equivalent experience.

• Over 5 years of training experience within the relevant function.

• Experience in a managed care/insurance setting is preferred.

• Proficiency with computer-based training tools and other technology-driven training platforms.

• Understanding of training methodologies.

• Familiarity with adult learning styles.

• Knowledge of evaluative methodologies for measuring organizational impact and ROI of training expenditures.

• Ability to travel may be required (10%).

🏝️ Benefits

• Competitive pay.

• Health insurance.

• 401K plan.

• Stock purchase plans.

• Tuition reimbursement.

• Paid time off plus holidays.

• Flexible work options including remote, hybrid, field, or office schedules.

• Additional incentives may be included in total compensation.

• Equal opportunity employer committed to diversity.