Manager, TechOps

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the EMEA Regional Operations Hub, serving as a regional component of the global hub-and-spoke infrastructure model.

• Implement the global infrastructure roadmap and enterprise standards within EMEA, customizing for regional needs such as data residency and GDPR compliance.

• Act as the senior escalation point for regional infrastructure issues and advocate for EMEA priorities to global infrastructure leadership.

• Collaborate with regional business leaders to ensure IT infrastructure services meet local business demands.

• Supervise infrastructure operations, network operations, and database operations throughout EMEA.

• Lead Level 2 application support and site reliability practices pertinent to the region.

• Manage regional business services, including incident management, problem management, change execution, service requests, monitoring and alerting, access and identity, capacity management, backup and recovery, and local support.

• Promote automation and operational efficiency in monitoring, patching, and provisioning processes.

• Utilize AI and automation to enhance operational capacity, boost efficiency, minimize manual tasks, and speed up consistent service delivery.

• Oversee regional vendor relations and service-level agreements.

• Report on regional infrastructure performance and risks to global infrastructure leadership.

• Administer the EMEA infrastructure budget and ongoing expenditures.

• Collaborate with finance and procurement to optimize vendor costs and enhance cost transparency.

• Build, guide, and retain a high-performing infrastructure and operations team in EMEA.

• Establish accountability and measurable delivery through well-defined performance metrics.

• Lead recruitment and performance management for the regional organization.

⛳️ Requirements

• A minimum of 8 years' experience in IT infrastructure, systems engineering, or technology operations.

• At least 3 years of experience in team leadership.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• Demonstrated experience managing regional or multi-site infrastructure operations across cloud, hybrid, and on-premises environments.

• Practical experience in networking, cloud platforms (preferably Azure), virtualization, and storage.

• Strong foundation in ITIL-aligned service management, including incident, problem, and change management.

• Familiarity with infrastructure monitoring, automation, and orchestration tools.

• Proven ability to leverage AI-enabled tools and automation to enhance operational scale, team productivity, process efficiency, and service reliability.

• Comprehensive understanding of cybersecurity, backup & disaster recovery, and compliance frameworks such as GDPR.

• Prior experience in budget management.

• Exceptional communication skills, capable of collaborating across regional and global teams.

• Experience in operating within a global hub-and-spoke or follow-the-sun support model is preferred.

🏝️ Benefits

• Time to recharge, with holiday and leave options to rest and reset.

• Support for your health and wellbeing, encompassing both physical and mental aspects.

• Retirement savings and protection benefits to assist in forward planning.

• Opportunities for learning and development, allowing you to grow your career alongside us.

• Flexibility in how and where you work, tailored around your team.

• A culture that encourages mutual support and shared success.