Manager, Technical Success

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Lead, mentor, and cultivate a team of Technical Success Architects.

• Develop and implement best practices, playbooks, and operational procedures.

• Drive accountability for customer outcomes, quality of delivery, and technical excellence.

• Assist in hiring, onboarding, performance management, and professional growth.

• Collaborate with Sales on strategic initiatives as a senior Solution Engineer for complex and enterprise prospects.

• Facilitate technical discovery sessions, solution workshops, demonstrations, and executive presentations.

• Convert customer requirements into scalable solution designs that align with business objectives.

• Aid in commercial discussions by conveying business value, implementation strategies, and anticipated outcomes.

• Contribute to growth and expansion opportunities through technical advisory relationships.

• Oversee technical onboarding, implementation, adoption, and optimization services.

• Serve as a senior technical advisor for strategic customers, high-risk accounts, and executive escalations.

• Collaborate with Customer Success Managers to enhance adoption, realization of value, retention, and renewals.

• Facilitate complex technical and commercial discussions throughout the customer lifecycle.

• Ensure customers achieve measurable value from their investment in Zensai.

• Develop and manage relationships with implementation and delivery partners.

• Ensure services provided by partners adhere to quality, delivery, and customer satisfaction standards.

• Promote scalable delivery models through partner engagement.

• Act as a point of escalation for complex technical and delivery issues.

• Balance customer outcomes with commercial goals and delivery efficiency.

• Provide technical insights on renewal, expansion, and growth opportunities.

• Monitor team performance, capacity, utilization, and customer outcomes.

• Identify opportunities to enhance efficiency, scalability, and customer experience.

⛳️ Requirements

• Demonstrated experience leading customer-facing technical teams in a SaaS environment.

• Robust background in Solution Engineering, Sales Engineering, Technical Consulting, or Solution Architecture.

• Experience in supporting enterprise sales cycles and leading technical discussions with customers.

• Experience in managing post-sales technical delivery, professional services, onboarding, or implementation teams.

• Proven experience in managing external delivery and implementation partners.

• Strong commercial acumen with the ability to balance customer needs, business objectives, and delivery efficiency.

• Exceptional communication and stakeholder management skills, capable of engaging both technical and executive audiences.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements and a supportive work environment.