Manager, Technical Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide on-site instruction, training, and technical assistance for both new and existing clients.

• Collaborate with OEMs to deliver training on connectivity before and after product delivery.

• Organize and manage international training initiatives alongside the North American team.

• Work in conjunction with Sales and Customer Support to synchronize customer-facing processes.

• Develop and oversee project schedules, objectives, and milestones.

• Assign project tasks as necessary.

• Oversee projects to ensure they stay within designated budgets, timelines, and specifications.

• Generate technical documentation and provide updates on project progress.

• Assist in company-wide strategies and initiatives aimed at enhancing customer responsiveness and achieving business goals.

• Exemplify Gogo’s mission, values, and customer service philosophy during customer interactions and collaborative teamwork.

⛳️ Requirements

• Bachelor’s Degree in a relevant field and/or a certification related to aviation.

• Over 5 years of experience in aviation or a comparable mix of education and sales experience.

• In-depth knowledge and/or experience with satellite communications, aircraft avionics, and aviation communication systems.

• Familiarity with computer networks, network structure, and best practices in cybersecurity.

• Exceptional presentation abilities with the skill to convey technical ideas clearly.

• Must reside in the Northeastern part of the United States.

• Experience in delivering technical or connectivity training in the aviation sector.

• Background in supporting OEM customer relationships both pre- and post-aircraft delivery.

• Experience with international customer training or support programs.

• Understanding of aviation connectivity technologies and customer settings.

• Capacity to manage technical projects across various teams or regions.

• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Visio, and CRM software.

• Ability to collaborate cross-functionally with Sales, Customer Support, OEMs, and teams spread across different locations.

🏝️ Benefits

• Target Annual Short-Term Incentive: Bonus Plan at 10% of Annualized Base Pay.

• Eligible for the Incentive Stock Program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Immediate vesting 401k plan.

• Paid time off.

• Volunteer time off.

• Employee Stock Purchase Plan.