Manager, Technical Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide on-site instruction, training, and technical assistance for new and existing clients utilizing Gogo products and services.

• Collaborate with OEMs to deliver both pre- and post-delivery connectivity training.

• Organize and manage international training initiatives alongside the North American team.

• Work in conjunction with Sales and Customer Support to harmonize customer-facing procedures.

• Plan and oversee project schedules, objectives, and milestones, including project assignments.

• Manage projects within defined budgets, timelines, and specifications.

• Develop technical documentation and supply updates on project progress.

• Support company-wide strategies and initiatives aimed at enhancing customer responsiveness and fulfilling business goals.

• Exemplify Gogo’s mission, values, and customer service principles through interactions with customers and collaborative team efforts.

⛳️ Requirements

• Bachelor’s Degree in a relevant field and/or an aviation-related certification.

• Over 5 years of experience in aviation or a comparable blend of education and sales experience.

• In-depth knowledge and/or experience with satellite communications, aircraft avionics, and aviation communications.

• Familiarity with computer networks, network topology, and best practices in cybersecurity.

• Exceptional presentation skills with the capability to convey technical concepts clearly.

• Must reside in the Northeastern region of the United States.

• Willingness to travel up to 50% of the time.

• Experience in delivering technical or connectivity training within the aviation sector.

• Background in supporting OEM customer relationships both prior to and following aircraft delivery.

• Exposure to international customer training or support initiatives.

• Understanding of aviation connectivity technologies and customer environments.

• Capability to coordinate technical projects across various teams or regions.

• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Visio, and CRM tools.

• Ability to collaborate across functional teams, including Sales, Customer Support, OEMs, and geographically dispersed teams.

🏝️ Benefits

• Bonus Plan at 10% of Annualized Base Pay.

• Eligibility for Incentive Stock Program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Immediate vesting 401k plan.

• Paid time off.

• Volunteer time off.

• Employee Stock Purchase Plan.