Manager, Solutions Architecture

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of Solutions Architects, ensuring efficient resource allocation and positive customer outcomes.

• Direct the design and implementation of solutions utilizing the Grafana technology stack.

• Develop educational initiatives that enhance customer proficiency with the Grafana technology stack.

• Provide guidance on sales tactics to boost adoption rates, renewals, and revenue generation.

• Foster enduring customer relationships and cultivate Grafana advocates and referenceable clients.

• Balance operational oversight with hands-on technical involvement.

• Collaborate with leadership across Sales, Support, Customer Success, Product, and Professional Services.

• Create Statements of Work (SOWs).

• Promote technological advancements to the Products team.

• Allocate resources and oversee customer projects.

• Enhance operational efficiency and manage customer escalations.

• Implement and improve Grafana technologies while championing observability best practices.

⛳️ Requirements

• At least 3 years of experience managing a Solutions Architecture team in a related field.

• Minimum of 5 years in design, implementation, or consulting with distributed applications.

• A background of 3+ years in infrastructure architecture, database architecture, applications, networking, or comparable technologies.

• Over 2 years of experience in technology/software pre-sales or technical consulting roles.

• Must be located in the CST time zone.

• Familiarity with software development tools and methodologies is essential.

• Strong presentation abilities and comfort in addressing customers and executives.

• Experience in building and maintaining observability solutions.

• Exceptional communication and writing skills are required.

• Knowledge of Kubernetes (K8s).

• A minimum of 2 years of Linux experience in a professional setting.

• Proficiency in shell scripting and API knowledge.

• A background in observability/monitoring is preferred.

• High emotional intelligence with a considerate approach to client escalations, cross-functional negotiations, and team dynamics.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• Fully remote work environment with a global culture.

• Opportunities for career advancement.

• In-person onboarding experience.

• 30 days of annual leave, including 3 designated Grafana Shutdown Days.

• Open communication and regular company-wide updates.

• Independence and support for delivering exceptional work.

• Empowered teams within a high-trust environment.

• Accessible leadership.

• A collaborative global culture.