Manager, Site Reliability Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the SRE and DevOps team responsible for supporting Delinea's products.

• Evaluate pull requests and confirm pipeline modifications.

• Optimize monitors and dashboards, execute Datadog queries, and resolve production issues.

• Take ownership of the availability and performance of production environments across Azure and AWS.

• Oversee AKS workloads, ingress and networking, data services, messaging, and CDN/WAF layers.

• Recruit, onboard, mentor, and develop full-time SRE engineers.

• Manage contractor resources, including defining project scopes and assessing deliverables.

• Facilitate one-on-ones, standups, and planning sessions across different time zones.

• Participate in the on-call rotation and act as incident commander for Sev1 and Sev2 incidents.

• Handle detection, triage, mitigation, customer-facing status updates, and post-incident evaluations.

• Ensure that RCAs meet customer-ready criteria and drive preventive measures to completion.

• Enhance observability through SLI/SLO definitions, improvements in alert quality, synthetic coverage, APM instrumentation, log management, and dashboard standards.

• Progress towards supporting Delinea’s FedRAMP High environment.

• Minimize operational toil through automation.

• Report incident metrics, trends, and reliability commitments to leadership while developing improvement plans.

⛳️ Requirements

• 6+ years of experience in Site Reliability Engineering, DevOps, or Cloud Operations, with a proven track record of managing production SaaS systems.

• 2+ years of direct experience in people leadership, focusing on performance management, hiring, and coaching.

• Current, hands-on experience with Azure Kubernetes Service, core Azure services (SQL, Redis, Service Bus, Blob Storage), AWS services (SES, EC2, RDS), WAF, Azure DevOps pipelines, Datadog, and Atlassian Jira Service Management.

• Required hands-on experience in both Azure and AWS environments.

• Extensive observability knowledge encompassing metrics, logs, traces, synthetics, SLOs, and alerting strategies.

• Proficient in Datadog or a similar platform, including APM trace analysis and log-based troubleshooting.

• Demonstrated experience serving as incident commander during significant incidents.

• Strong understanding of cloud networking and security fundamentals: load balancing, DNS, TLS and certificate lifecycle, firewalls, VPN, routing, and identity and access management.

• Ability to automate and script using PowerShell, Python, Bash, or similar languages.

• Practical experience with infrastructure-as-code tools such as Terraform, ARM, or Bicep.

• Hands-on experience with multi-region, multi-tenant SaaS architectures, encompassing backup, redundancy, and disaster recovery.

• Excellent written communication skills for customer-facing status reports and incident summaries.

• Availability and willingness to work across time zones and participate in an on-call rotation.

• U.S. work authorization is required; Delinea will not consider candidates who need current or future U.S. work authorization sponsorship.

• Preferred experience operating in a FedRAMP or other regulated environment.

• Preferred familiarity with incident management programs, public status pages, customer notifications, Atlassian Jira Service Management, Confluence, Azure DevOps, and cloud cost optimization.

🏝️ Benefits

• Equity.

• Performance-based bonuses or role-based incentive programs.

• Healthcare insurance.

• Pension/retirement matching.

• Comprehensive life insurance.

• Employee assistance program.

• Time off plans.

• Paid company holidays.

• Meaningful work.

• Opportunities for career progression.

• Global team environment.