Build & Release Support Engineer – CI/CD

This is a fully remote position, open to applicants in Mexico, +5 more countries.

📋 Description

• Oversee Slack threads and tickets, with an even distribution of approximately 50/50

• Assess build failures, pipeline issues, dependency conflicts, and configuration errors

• Deliver prompt and precise context prior to escalation

• Independently diagnose intricate build, packaging, or artifact issues

• Examine Maven builds, Java compilation, Docker images, Artifactory repositories, Jenkins jobs, and Spinnaker pipelines

• Offer structured support throughout incidents

• Conduct comprehensive analyses before escalating concerns

• Collect necessary information and generate high-quality escalation tickets

• Update and enhance FAQs and internal documentation

• Develop problem-solution one-pagers for recurring challenges

• Thoroughly document newly resolved issues

• Coordinate incidents involving multiple users and significant build failures

• Maintain communication during investigations, root-cause analyses, and resolutions

• Manage multiple developer inquiries and concurrent issues

• Engage in weekly team meetings to review escalated tickets

⛳️ Requirements

• 2–5 years of experience in Build/Release Engineering, DevOps, SRE, or software development

• Proficiency in Git

• Expertise in CI/CD tools, including Jenkins, GitHub Actions, or GitLab CI

• Understanding of Build and Release engineering fundamentals

• Familiarity with Maven and Java build tools

• Knowledge of the software supply chain lifecycle

• Experience with artifact repositories such as Artifactory or Nexus

• Familiarity with Spinnaker or comparable deployment orchestration tools

• Strong troubleshooting skills

• Excellent written and verbal communication

• Understanding of the Software Development Life Cycle (SDLC)

• Proficiency in Unix and Linux command-line

• Scripting skills in Python or Bash

• Knowledge of containers, including Docker or Kubernetes

• Strong skills in Linux, scripting, Git, and container management

• Solid experience with Linux/Unix systems

• Familiarity with build tools such as Maven or Gradle, along with container and artifact management systems

• Lack of CI/CD experience or poor communication skills are disqualifying factors

• Familiarity with monitoring tools like Prometheus/Grafana is a plus

• Previous experience in SRE is also a plus

🏝️ Benefits

• Remote-first, trust-based culture

• Continuous learning and rapid skill development

• Hands-on technical problem-solving opportunities

• High level of autonomy and respect for your time

• Exposure to various clients and modern systems

• Engaging and impactful technical challenges

• Directly assist in unblocking developers within a global organization