Manager, SDOH

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Oversee Monogram Health’s Care Navigation department and initiatives related to Social Determinants of Health.

• Guide, mentor, and cultivate a team of Care Navigators.

• Set expectations for productivity, quality, engagement, and documentation.

• Perform performance evaluations, audits, coaching sessions, and career development strategies.

• Track caseloads and resource distribution to ensure prompt patient outreach and follow-up.

• Guarantee the consistent application of Care Navigator workflows, policies, and best practices.

• Act as an escalation point for intricate patient needs, resource challenges, and difficult social circumstances.

• Collaborate with Talent Acquisition and Operations leaders regarding recruitment, onboarding, and workforce planning.

• Supervise outreach, engagement, education, and resource coordination initiatives.

• Ensure precise screening and documentation of social determinants of health requirements.

• Monitor referrals and follow-up processes to enhance successful resource connections.

• Create processes to boost patient participation and minimize engagement obstacles.

• Provide culturally responsive, person-centered support in accordance with Monogram’s care model.

• Assess navigator effectiveness through patient outcomes, engagement metrics, and quality indicators.

• Lead initiatives to recognize and tackle social barriers impacting health outcomes.

• Supervise SDoH screening, referral management, and closed-loop referral systems.

• Evaluate trends in food insecurity, housing instability, transportation challenges, financial difficulties, utility assistance, social isolation, healthcare access, and health literacy.

• Formulate strategies to enhance resource utilization and resolve social needs.

• Partner with market and clinical leadership on health equity initiatives.

⛳️ Requirements

• Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or a related discipline.

• Master’s degree is preferred.

• At least three (3) years of experience in social services, care management, population health, or healthcare operations.

• Proven experience in managing teams and enhancing operational performance to boost team effectiveness, patient engagement, and outcomes.

• Strong communication and relationship-building abilities.

• Comfortable working with diverse populations and addressing complex social needs.

• Capable of handling multiple priorities in a dynamic environment.

• Proficient in EHR/EMR systems, Microsoft Office Suite, and data analysis.

• Experience with Medicaid, Medicare, or value-based care populations is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Employee assistance program.

• Employer-paid and optional life insurance.

• Disability insurance.

• Health and flexible spending accounts.

• Competitive compensation.

• 401k with employer matching.

• Financial wellness resources.

• 20 PTO days.

• 7 paid holidays.

• 1 floating day.

• Paid parental leave.

• Work-life assistance resources.

• Physical wellness perks.

• Mental health support.

• Employee referral program.

• BenefitHub employee discounts.