Manager, Sales Operations

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver integrated incentive compensation, sales reporting, and analytics support to designated field teams.

• Convert commercial data into actionable insights while ensuring accurate and compliant incentive compensation administration.

• Implement semester incentive compensation plans, which include rosters, eligibility criteria, quota methodologies, account allocations, objectives, kickers, contests, payouts, statements, and communications.

• Create, validate, and clarify incentive compensation reporting, attainment results, payout calculations, variance drivers, and exceptions.

• Conduct quality control on incentive compensation data, calculations, outputs, and vendor deliverables.

• Maintain business rules for incentive compensation, plan guides, process documentation, decision logs, exception logs, and version control.

• Assist in modeling incentive compensation plans, conducting scenario analysis, setting goals, analyzing payout curves, assessing budget impact, evaluating fairness, and measuring plan effectiveness.

• Generate and refine standard and ad hoc reports and analyses using field engagement, trade sales, secondary data, CRM, and other approved sources.

• Provide insights on territory, account, targeting, execution, and performance, along with recommended follow-up actions.

• Aid in leadership reporting, dashboard creation, performance reviews, territory summaries, and executive-level insights.

• Spot opportunities to standardize, automate, and scale recurring analyses while enhancing data governance.

• Collaborate with Sales Leadership, Finance, Human Resources, Compliance, Legal, Business Operations, Data Operations, Sales Planning, Training, and technology teams.

• Assist in targeting, territory and account performance analysis, allocations, roster modifications, and subsequent reporting or incentive compensation effects.

• Provide training for new hires and field sales personnel on Sales Operations, incentive compensation, reporting, data interpretation, inquiry processes, and tools.

• Participate in Sales Operations initiatives, maintaining project plans, milestones, risk assessments, decisions, and follow-up actions.

⛳️ Requirements

• Bachelor's degree is necessary; a degree in Business Administration, Analytics, Finance, or a related field is preferred.

• Minimum of 3 years of experience in pharmaceutical or life sciences Sales Operations, Incentive Compensation, Commercial Analytics, Sales Planning, or comparable fields.

• Advanced analytical capabilities, with a high level of proficiency in Microsoft Excel and PowerPoint.

• Familiarity with CRM tools, business intelligence, data warehousing, and reporting environments.

• Excellent project management, organizational, communication, presentation, and stakeholder management skills.

• Ability to simplify complex compensation methodologies and commercial data into clear, accurate, and decision-ready insights.

• Strong judgment, discretion, ethical conduct, and adherence to compliance when managing confidential compensation and employee information.

• Detail-oriented quality-control mindset with an emphasis on reconciliation, documentation, version control, and auditability.

• Experience in creating standard and ad hoc performance reporting and translating outcomes into actionable commercial strategies.

• Preferred familiarity with Salesforce, SQL, AWS/Redshift, QuickSight, Tableau, Power BI, or other data visualization tools.

• Preferred knowledge of Claude / CoPilot for business applications.

• Hands-on experience with incentive compensation administration, reporting, goal setting, quota modeling, payout validation, field inquiries, or plan documentation is strongly preferred.

• Experience with pharmaceutical syndicated data, specialty pharmacy, specialty distributor, trade, claims, or other commercial data sources is preferred.

• Experience documenting business requirements, business rules, operational procedures, controls, testing, or vendor-supported processes is preferred.

• Experience assisting in system implementation, vendor transitions, capability assessments, or insourcing initiatives is a plus.

🏝️ Benefits

• Equal employment opportunity for all qualified candidates without regard to protected categories.

• Braeburn does not accept unsolicited assistance from search firms regarding employment opportunities.