Director, Sales Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the enablement and readiness activities for Sales and Customer Experience new hires, including role-specific learning paths and onboarding workbooks.

• Collaborate with Human Resources to manage training for Sales and Customer Experience.

• Work alongside sales leadership to establish onboarding cadence, conduct check-ins, provide coaching, and ensure readiness.

• Schedule and facilitate live training sessions on systems and tools, such as Salesforce, Quoting, and the Preliminary Pricing Tool.

• Develop and sustain product training schedules and sales training materials in conjunction with the Product team.

• Engage in product readiness and launch conversations, coordinating communications, training, documentation, and updates to collateral.

• Generate and distribute the Weekly Sales Update.

• Collaborate with Marketing, Product, and Sales Operations to manage the Marketing Hub and sales materials.

• Keep the Sales "What to Expect" document library updated.

• Handle RFP requests, oversee cross-functional reviews and approvals, manage stakeholder deliverables, and track response timelines.

• Supervise Sales Request Forms and customer reference requests, documenting customer reference activities in Salesforce.

• Own ongoing and ad hoc Customer Experience performance reporting utilizing Salesforce, Gainsight, surveys, Finance, and operational data sources.

• Preserve historical Customer Experience performance data and conduct trend analysis.

• Oversee account assignment processes for Sales and Customer Experience and verify approved updates in Salesforce.

• Maintain templates for executive reporting and presentations, preparing materials for leadership meetings.

• Manage, mentor, and develop the Sales Trainer.

⛳️ Requirements

• A Bachelor’s degree in business, communications, finance, analytics, information systems, or a related field is preferred; relevant professional experience will also be considered.

• At least five (5) years of experience in sales enablement, sales or revenue operations, Customer Success operations, training and development, or a similar role is preferred.

• Proven experience in supervising, coaching, and developing direct reports, including setting performance expectations, providing feedback, and managing their performance.

• Experienced in managing projects and coordinating cross-functional initiatives.

• Preferably experienced in working independently within a remote environment.

• Ability to lead functional enablement initiatives for Sales and Customer Experience, manage competing priorities, and drive execution across various departments.

• Familiarity with learning management systems, such as LinkedIn Learning, and collaboration and content management tools like SharePoint and Microsoft Teams.

• Advanced skills in Microsoft Excel, including pivot tables, formulas, data reconciliation, analysis, and charting.

• Advanced proficiency in Microsoft PowerPoint with a proven ability to create polished, executive-ready presentations.

• Working knowledge of Salesforce reporting capabilities and the ability to retrieve, analyze, and validate data and reports without system administration duties.

• Strong analytical skills, business acumen, and the ability to convert complex data into clear reporting and communications.

• Excellent project management, prioritization, follow-through skills, and attention to detail regarding data and content accuracy.

• Exceptional written and verbal communication skills, cross-functional collaboration capabilities, and the ability to engage with senior and executive leaders.

• Capable of independently managing competing deadlines, resolving information gaps, and appropriately handling confidential business, customer, employee, and financial information.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote work options.

• Supportive team culture and collaborative work atmosphere.