Customer Operations – Pre-Sales Enablement Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assist the Sales team by providing customer briefings, demonstrations, RFIs, RFPs, proposals, and strategic initiatives.

• Convert customer mission requirements into applicable LeoLabs capabilities, operational use cases, and customized solutions.

• Represent LeoLabs during customer meetings, industry events, and regional forums.

• Create training materials, operational guides, and playbooks for customer training, onboarding, and operational preparedness.

• Facilitate customer training, exercises, and operational tasks in Poland and throughout EMEA as necessary.

• Produce white papers, presentations, solution briefs, proposals, and supporting pre-sales documentation.

• Foster local partnerships and collaborative business opportunities that align with customer needs and LeoLabs capabilities.

• Collaborate with Sales, Product, Engineering, and Customer Operations to meet customer requirements and support opportunities.

• Coordinate across various functions to develop materials for customers, enhance solution readiness, and assist in the customer lifecycle.

• Serve as a trusted advisor to defense, government, and space-sector clients, particularly within Poland.

⛳️ Requirements

• Over 10 years of experience in defense, government, space, aerospace, military operations, or other intricate technical settings.

• Must reside in Poland and be available to support customer engagements throughout EMEA as needed.

• Proven experience in customer-facing roles catering to defense, government, or enterprise stakeholders.

• Excellent communication, presentation, stakeholder management, and coordination abilities.

• Capability to assist in pre-sales and business development activities along with customer training and post-sale operational support.

• Eligibility to secure necessary authorizations from the U.S. Department of State under ITAR.

• Preferred: Experience collaborating with Polish or European defense, government, or space-sector organizations.

• Preferred: Knowledge of SaaS platforms, technical solution design, Space Domain Awareness, or satellite operations.

• Preferred: Experience in proposal development, responding to RFIs/RFPs, preparing technical documentation, or supporting pre-sales activities.

🏝️ Benefits

• Flexible remote/hybrid work options.

• Unlimited paid time off for most positions.

• Competitive salary and equity packages.

• Comprehensive health, dental, and vision insurance.

• Engage in complex, meaningful missions that have a real-world impact.

• Access to the cutting edge of commercial space operations and defense innovation.

• Bonus opportunities.

• Stock options.