Manager, Renewals

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee the daily operations of a team comprising individual-contributor Renewals Managers and Associates.

• Translate functional renewal strategies into actionable processes for managing a specific book of business.

• Ensure accurate visibility of renewals performance within the CRM and renewals system for effective forecasting and reporting.

• Provide precise forecasts for the renewal segment, including projections for churn and growth.

• Collaborate with Sales, Customer Success, and Finance teams on renewal and expansion opportunities.

• Address moderately complex renewal and team-related challenges in accordance with GitLab's policies and procedures.

• Mentor on business acumen, covering areas such as pricing, contract terms, whitespace opportunities, and expansion strategies.

• Make routine operational decisions and escalate any blocked or high-risk issues as necessary.

• Guide prioritization efforts to safeguard revenue and enhance retention.

• Ensure team alignment with Divisional and Company-wide priorities.

• Establish goals and performance expectations, drive accountability, monitor progress, and disseminate information effectively.

• Eliminate obstacles and optimize renewals workflows.

• Identify talent gaps and offer candid, real-time feedback and coaching to team members.

• Address engagement and retention requirements while encouraging open feedback.

• Provide guidance to direct reports on career development and task-specific skills.

• Coach behaviors that align with GitLab's Operating Principles and promote a high-performance culture.

• Demonstrate and coach best practices for remote working.

⛳️ Requirements

• Previous experience in renewals, customer success, or sales roles, with familiarity in renewal processes.

• Experience in managing or mentoring early-career to mid-level individual contributors, or a clear readiness to transition into first-line management.

• Solid understanding of GitLab's or a similar SaaS company's renewal processes, pricing structures, and contract fundamentals.

• Capability to convert functional plans and strategies into clear, actionable daily processes for the team.

• Strong judgment in making routine operational decisions, with discipline to escalate when issues surpass the team's capabilities.

• Excellent prioritization skills.

• Proven instincts for people leadership, including goal-setting, accountability, feedback, coaching, and fostering trust and engagement.

• Alignment with GitLab's Values and Operating Principles.

• Outstanding written, verbal, and remote presentation communication abilities.

• Comfort in operating within a fully remote, asynchronous work environment.

• Willingness to travel for training, team offsites, customer meetings, and similar events.

🏝️ Benefits

• Comprehensive benefits to support your health, finances, and overall well-being.

• Flexible Paid Time Off.

• Participation in Team Member Resource Groups.

• Equity compensation and Employee Stock Purchase Plan.

• Access to a Growth and Development Fund.

• Parental leave policy.

• Support for home office setup.

• Incentive pay aimed at up to 100% of the offered base salary for sales positions.