Manager, Redemption Optimization

This is a fully remote position, open to applicants in Texas, +1 more state.

📋 Description

• Oversee projects from the planning stage to activation, including monitoring, evaluation, and final reporting.

• Create initiative plans, readiness checklists, and process documentation for analytical, operational, product, and technology collaborators.

• Analyze Commercial and Loyalty data, prepare initial assessments and decision-ready summaries, and pinpoint findings or unresolved inquiries for further investigation.

• Collaborate with Pricing, Hilton Honors, Analytics, Digital, Technology, and hotel-facing operations teams to align on deliverables.

• Lead working sessions, develop agendas and pre-reads, document actions, and escalate significant risks or unclear responsibilities to the Director.

• Manage assigned redemption initiatives and capabilities, which encompass integrated project plans, launch readiness, quality assurance, monitoring, materials, measurement coordination, and documented recommendations.

• Produce reusable program artifacts such as requirements, analytical intakes, performance readouts, decision logs, strategies, and source-of-truth documentation.

• Assist in the redemption strategy and capabilities, including performance monitoring and activation planning, while reporting to the Director of Redemption Optimization.

⛳️ Requirements

• A minimum of three (3) years of professional experience in Pricing, Revenue Management, Loyalty, Commercial Strategy, Analytics, Product Delivery, Project Management, or a related field.

• Proficiency in Excel, including advanced functions, and PowerPoint for analyzing business data and presenting findings to diverse audiences.

• Willingness to travel up to 20% of the time.

• Experience in Hospitality, Loyalty Economics, Redemption Products, Hotel Pricing, Revenue Management, or Hilton Honors.

• Familiarity with experimentation, performance evaluation, forecasting, financial analysis, or commercial impact assessment.

• Experience with JIRA, Confluence, MicroStrategy, SQL, Power Query, Power BI, or similar work-management and analytical tools.

• Proficient in utilizing approved Artificial Intelligence tools to organize information, expedite analysis or documentation, and enhance the clarity of business deliverables.

🏝️ Benefits

• Enjoy 110 nights of significantly discounted travel, with room rates starting as low as $40/night through the Go Hilton travel program.

• Participate in the Employee Stock Purchase Program (ESPP) with a 15% discount on Hilton shares.

• Receive paid parental leave for eligible Team Members, including partners and adoptive parents.

• Access dedicated caregiving concierge services.

• Benefit from Crisis Concierge support.

• Obtain free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members.

• Take advantage of generous paid time off (PTO).

• Access health and welfare benefits, including health plans, dental coverage, and vision coverage.

• Participate in retirement plans.

• Qualify for the Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions.