Manager, Provider Experience

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the collection, analysis, and strategic interpretation of provider retention data.

• Create, implement, and sustain a forecasting model for provider attrition projected up to a year ahead.

• Develop, execute, and manage dashboards and reports that track retention metrics across various regions and divisions.

• Convert complex data insights into actionable recommendations for leadership at both regional and divisional levels.

• Organize meetings with regional and divisional teams to discuss provider feedback, retention challenges, and best practices.

• Collaborate with Provider Recruitment to ensure alignment in hiring pipelines, onboarding success, and retention objectives.

• Incorporate Provider Wellness initiatives into retention strategies to alleviate burnout.

• Work with Education and Development to perform needs assessments and create educational resources and career pathing programs.

• Act as the enterprise subject matter expert and liaison for retention strategies, policies, and initiatives.

• Track retention interventions and ROI in high-turnover areas, providing strategies for mitigation.

• Engage in communication with providers, leadership, and cross-departmental teams.

• Offer consultation, strategic direction, and resources to regional and divisional teams.

⛳️ Requirements

• 5-7+ years of experience in provider management, workforce planning, staffing forecasting, and complex project management.

• A Master's degree in data analytics, business, or healthcare is required.

• Highly organized and analytical in approach.

• Exceptional written and verbal communication skills are essential.

• Comfortable presenting to and interacting with senior leaders.

• Ability to coordinate efforts across multiple departments and navigate a matrixed organizational structure.

• Skills in goal-setting and long-range planning are necessary.

• A solution-oriented mindset when addressing problems.

• Proficient in standard commercial Office Suite, particularly Google WorkSpace.

• Experience in provider workforce planning.

• Background in provider engagement and retention.

• Capable of working independently and demonstrating self-guidance.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• Eligibility for CVS Health bonus, commission, or short-term incentive programs in addition to base salary.