Manager, Provider Experience

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the collection, analysis, and strategic interpretation of provider retention data

• Identify systemic trends, critical issues, and opportunities for improvement

• Create, implement, and maintain a provider attrition forecasting model that predicts potential departures up to one year in advance

• Design, execute, and sustain dashboards and reports that track retention metrics across various regions and divisions

• Convert data insights into actionable recommendations for regional and divisional leadership

• Facilitate discussions regarding provider feedback, retention challenges, and best practices

• Collaborate with Provider Recruitment to ensure alignment of hiring pipelines, onboarding success, and retention objectives

• Work together with Provider Wellness on initiatives that promote well-being and resilience to combat burnout

• Partner with Education and Development to perform needs assessments and create educational resources and career advancement programs

• Act as the enterprise subject matter expert and liaison for retention strategies, policies, and initiatives

• Assess the effectiveness and ROI of retention strategies in regions with high turnover

• Communicate effectively with providers, leaders, and interdepartmental teams

• Offer consultation, strategic guidance, and resources to regional and divisional teams

⛳️ Requirements

• 5-7+ years of experience in provider management, workforce planning, staffing forecasting, and complex project management

• A Master's degree in data analytics, business, or healthcare is required

• Highly organized with strong analytical skills

• Excellent written and verbal communication abilities

• Competence in presenting to and interacting with senior leadership

• Capability to coordinate across multiple departments and navigate a matrixed organizational framework

• Ability to set goals and engage in long-term planning

• A solution-oriented mindset towards problem-solving

• Proficiency in standard commercial Office Suite, particularly Google WorkSpace

• Experience in provider workforce planning

• Familiarity with provider engagement and retention strategies

• Ability to work independently and manage work autonomously

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Additional resources supporting physical, emotional, and financial well-being

• Eligibility for CVS Health bonus, commission, or short-term incentive programs