Manager, Professional Training Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and convey training expectations, standards, requirements, and deliverables throughout the customer implementation lifecycle.

• Create and implement strategic training plans that align with implementation milestones, deployment timelines, and customer readiness goals.

• Facilitate training-related project meetings and relay training responsibilities, schedules, risks, and expectations to stakeholders.

• Determine training needs and readiness criteria in collaboration with project and customer leaders.

• Anticipate training resource needs and devise staffing plans for simultaneous customer deployments.

• Oversee and coordinate third-party training resources for the execution of onsite training.

• Provide guidance, coaching, and performance evaluations to contracted training resources.

• Recognize implementation training risks and formulate mitigation strategies.

• Prepare end users for new workflows, processes, and technology adoption.

• Manage and implement customer onboarding and training programs, which include onsite instruction, hands-on learning, and virtual instructor-led sessions.

• Develop training strategies that support employee readiness, user adoption, and operational success.

• Ensure uniform training execution across customer sites and deployment locations.

• Assist with go-live readiness and offer onsite implementation support as required.

• Implement learning strategies, methodologies, and tools that foster knowledge transfer and end-user competency.

• Evaluate current and future workflows and integrate insights into training plans.

• Analyze training effectiveness and customer feedback to highlight areas for improvement and learning gaps.

• Utilize adult learning principles, instructional design methodologies, and learning technologies.

• Assess and refine training processes, tools, and best practices.

• Collaborate with Project Management, Customer Success, Product Management, customer stakeholders, subject matter experts, and external partners.

• Support beta testing, product validation, documentation reviews, and training readiness initiatives.

• Share insights and lessons learned to promote continuous improvement.

• Contribute to scalable training processes that support WaveMark's enterprise customer growth.

⛳️ Requirements

• Bachelor's degree in Education, Organizational Development, Healthcare Administration, Business, or a related field, or equivalent experience preferred.

• 8+ years of experience is preferred.

• Experience in leading customer training, implementation, onboarding, or change management initiatives is preferred.

• Proven ability to manage multiple projects, priorities, and customer engagements concurrently is preferred.

• Strong facilitation, presentation, and stakeholder management skills are preferred.

• Experience in delivering both onsite and virtual instructor-led training programs is preferred.

• Excellent problem-solving, organizational, and communication skills are preferred.

• Demonstrated ability to collaborate effectively across cross-functional teams and customer organizations is preferred.

• Experience in supporting enterprise or multi-site technology implementations is preferred.

• Background in healthcare technology, healthcare operations, or clinical workflow is preferred.

• Knowledge of adult learning principles, instructional design methodologies, and learning technologies is preferred.

• Experience in managing external vendors, contractors, or third-party training resources is preferred.

• Experience in supporting organizational change management and user adoption initiatives is preferred.

• Willingness to travel 75% to customer locations (hospitals and healthcare systems) is required.

• Customer/vendor credentialing is necessary (this may include vaccinations). More details will be provided if you are selected for an interview.

🏝️ Benefits

• Medical, dental, and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before payday with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

• Bonus eligible