Manager, Professional Services

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee strategic initiatives necessary for delivering SailPoint’s identity security solutions.

• Assume responsibility for the client experience on designated projects.

• Manage engagement scoping, client communication, internal team coordination, escalation support, and overall service delivery.

• Ensure services are correctly implemented, provided, and billed promptly and accurately.

• Collaborate across functions during sales activities and take charge of the services aspects of deals, including presentations, RFP responses, and proposal/SOW creation.

• Engage with sales representatives and leadership throughout pre-sales and post-sales delivery stages.

• Act as the senior contact for client escalations.

• Supervise project financials, profitability, and productivity.

• Work with the Resource Management Office to prioritize and mediate staff resources.

• Provide project management support for customer engagements as required.

• Deliver strategic performance updates to senior management, account teams, and Sales Managers.

• Collaborate with Customer Success Managers to ensure customer satisfaction during implementations.

• Recognize opportunities to broaden SailPoint solutions and services to enhance client success and revenue growth.

• Lead the team, encompassing staffing decisions, utilization management, performance evaluations, and career development.

• Mentor Engagement Managers and project team members on performance and professional growth.

• Participate in recruitment and employee development initiatives.

⛳️ Requirements

• Over 7 years of professional experience in a Software, SaaS, or consulting environment.

• More than 3 years of project management experience.

• At least 2 years of experience in people management.

• Exceptional leadership and mentorship abilities with a strong commitment to continuous improvement.

• Proven experience in project management tasks, including project planning, budgeting, scope, scheduling, stakeholder engagement, and risk management.

• Excellent communication skills with substantial experience interacting with clients and partners.

• Strong organizational and multitasking capabilities.

• Extensive experience collaborating with Sales to define service projects for enterprise software.

• Willingness to travel up to 15% as needed.

• Bachelor’s degree or equivalent practical experience.

🏝️ Benefits

• Comprehensive product and process training.

• Support for professional growth and career advancement.

• Regular feedback, coaching, and assistance in personal development.

• Equal opportunity employment.

• Reasonable accommodations for individuals with disabilities.