Manager, Professional Services

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee a team responsible for the successful implementation of Axon Enterprise products, including Axon Evidence, software solutions, and hardware sensors.

• Assist customers during the onboarding process, configuration, training, deployment, and initial adoption phases.

• Ensure that solutions are implemented seamlessly and cater to customer operational requirements.

• Create outstanding customer experiences throughout the implementation process.

• Mentor, guide, and develop the Service Delivery Team.

• Conduct performance evaluations, provide coaching, and identify training needs.

• Manage team resources, workloads, priorities, and skill assignments.

• Lead the deployment of complex enterprise-grade products.

• Offer strategic oversight for change management, technical presentations, solution demonstrations, and technical workshops.

• Collaborate with business and IT leaders to define project vision, scope, timelines, milestones, and deliverables.

• Maintain clear communication and partnerships with customers throughout the implementation process.

• Ensure the team installs, configures, and tests Axon solutions, including interview rooms, in-car video systems, activation devices, and body-worn cameras.

• Document customer feature requests and issues, providing feedback to sales and product management.

• Collaborate on strategic initiatives and identify opportunities for process, resource, and service enhancements.

⛳️ Requirements

• Demonstrated experience in managing teams and developing talent.

• Established operational experience in Digital Video, Mobile Communications, or SaaS.

• Familiarity with project management and resource tracking.

• Understanding of software/hardware testing and implementation in complex customer environments.

• Knowledge of basic networking concepts and mobile applications.

• Strong troubleshooting abilities.

• Familiarity with Axon’s solutions and product offerings.

• Capacity to implement, drive, and monitor multiple simultaneous projects.

• Excellent problem-solving skills.

• Willingness to travel approximately 40% within Australia, with occasional international travel.

• Bachelor’s degree in Management, Business, Information Technology, Information Systems, or a relevant Technical Engineering field, or equivalent experience.

• Law enforcement experience is a plus, but not a prerequisite.

🏝️ Benefits

• Approximately 40% travel within Australia, with occasional international travel.

• Equal opportunity employer dedicated to diversity, equity, and inclusion.

• Commitment to employee well-being and safety.

• Support and policies related to environmental, health, and safety.