Manager, Production Site Reliability Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and manage the Production Site Reliability Engineering team.

• Recruit, mentor, and develop SREs and database engineers responsible for the production control plane.

• Oversee the availability, performance, and operability of the production web stack.

• Lead incident response efforts for events impacting production.

• Conduct postmortems and translate lessons learned into system enhancements, runbooks, and alerts.

• Take charge of configuration management for the production environment.

• Collaborate with engineering teams to ensure new services are observable, deployable, and well-documented prior to customer release.

• Spearhead control plane re-architecture, including the development of new infrastructure, parallel runs, cutovers, and validation of production readiness.

• Define and manage the operational roadmap addressing capacity planning, scaling, disaster recovery, and architectural evolution.

• Establish and uphold monitoring, alerting, and observability across the production stack.

• Oversee production database and caching environments, focusing on replication topology, performance tuning, backup validation, and failover testing.

• Promote operational excellence through reviews, SLO definition and tracking, blameless postmortems, and ongoing improvement of runbooks and deployment processes.

⛳️ Requirements

• Over 10 years of professional experience in site reliability engineering or infrastructure operations, with a minimum of 2 years in a leadership or management capacity.

• Extensive experience managing production web stacks at scale.

• Proficient in diagnosing performance issues throughout the entire request path from load balancer to database.

• Strong knowledge of Linux systems, including networking, systemd, package management, firewall configuration, and performance tuning.

• Proven experience in building and operating monitoring and alerting systems, driving observability, and proactive incident response.

• Familiarity with configuration management at scale using tools such as Puppet, Ansible, Chef, or similar.

• Excellent written and verbal communication skills for creating runbooks, postmortems, incident communications, and facilitating cross-functional coordination.

• Experience in hiring and building engineering teams.

• Knowledge of database replication, backup strategies, and failure scenarios.

• Experience leading production migrations or significant infrastructure transitions.

• Bonus: Familiarity with Harvester or similar HCI platforms for managing production workloads on VMs.

• Bonus: Experience with Redis cluster architecture, failover, and performance tuning at scale.

• Bonus: Knowledge of HAProxy configuration, keepalived, and load balancing strategies.

• Bonus: Experience in PCI compliance environments and handling systems with cardholder data.

• Bonus: Proficiency in writing PHP.

• Bonus: Experience with Cloudflare or similar CDN/edge platforms and DNS cutover.

• No specific educational credentials required.

🏝️ Benefits

• 100% company-paid insurance premiums for employee medical, dental, and vision plans.

• 401(k) plan with a 100% match up to 4%, with immediate vesting.

• Professional Development Reimbursement of $2,500 annually.

• 11 Holidays plus Paid Time Off Accrual with a Rollover Plan.

• Increased PTO at the 3-year and 10-year anniversaries.

• One month of paid sabbatical every five years.

• Annual Anniversary Bonus.

• $500 stipend for remote office setup in the first year and $400 each subsequent year.

• Internet reimbursement up to $75 per month.

• Gym membership reimbursement up to $50 per month.

• Company-paid Wellable subscription.