Manager, PMO

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and cultivate the PMO team through coaching, mentoring, onboarding, training, goal setting, performance management, and career development of Project Managers.

• Establish and uphold PMO governance, standards, processes, tools, and project management methodologies.

• Oversee the health and execution of the project portfolio, ensuring alignment with scope, schedule, financial objectives, customer expectations, and delivery standards.

• Act as an escalation point for project risks, issues, customer concerns, and delivery challenges.

• Drive project and portfolio reporting, including KPIs, dashboards, risks, financial performance, resource needs, and executive-level reporting.

• Ensure financial management of projects, encompassing budgets, margins, rates, resource utilization, billing, and other crucial financial metrics.

• Collaborate with Delivery Managers and Resource Management on staffing, capacity planning, project assignments, and execution.

• Partner with Sales, technical practices, customers, partners, and organizational leadership to foster effective handoffs and a consistent customer experience.

• Identify and implement opportunities for continuous improvement.

• Lead complex or strategic customer programs and provide hands-on leadership for high-impact engagements as necessary.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and relevant experience.

• Over 7 years of project/program management experience, including leading complex, customer-facing initiatives.

• Deep understanding of project management methodologies, governance, risk management, financial management, and portfolio management.

• Excellent executive communication, customer relationship management, conflict resolution, analytical, and problem-solving abilities.

• Proven ability to collaborate effectively across Sales, Delivery, technical teams, executive leadership, customers, and external partners.

• Strong proficiency in project and portfolio reporting tools, as well as Microsoft Office applications.

• Project Management Certification from a recognized training body or university, such as Project Management Professional (PMP).

• Preferred: Experience leading a PMO or project management function within a Professional Services or technology services organization.

• Preferred: Experience and understanding of Digital Workplace solutions, with a proven track record of managing complex customer engagements across multiple technologies and delivery teams.

• Preferred: Strong grasp of PMI/PMBOK principles and project management best practices.

🏝️ Benefits

• Remote work arrangement.

• Periodic travel may be required based on client needs.