Manager, Philanthropy Systems, Data Management

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the development and marketing operational analytics.

• Convert strategic plans into requirements for data capture and analytics.

• Act as the subject matter expert for backend operations in multi-channel direct marketing.

• Establish and supervise data management processes to enhance fundraising effectiveness.

• Provide guidance on backend data segmentation and criteria for direct marketing campaigns and ongoing initiatives.

• Create, distribute, and manage business documentation while ensuring adherence to business rules for Direct Marketing and Digital operations.

• Collaborate with marketing agencies, IT partners, and internal Marketing and Development stakeholders for maintenance and ad-hoc changes.

• Lead projects focused on operational reporting and analytics, utilizing visualization tools to extract insights from complex data.

• Develop expertise in Feeding America's Salesforce configuration and data warehouse, especially regarding donations, campaigns, CRM integration, and data analytics.

• Offer guidance on SQL and reporting best practices for Marketing, Development, Finance, donor data, and General Ledger data feeds.

• Manage and onboard direct reports, including creating training and orientation materials.

• Oversee assigned tasks, responsibilities, documentation statuses, and timelines.

• Handle data quality control processes and maintain data hygiene for effective fundraising.

• Identify organizational impacts, set quality control measures, document processes, and oversee their implementation.

• Define and collaborate on team projects, system upgrades, and migrations.

• Collect requirements and feedback from cross-department stakeholders for deliverables.

• Execute other duties and responsibilities as assigned by the supervisor.

⛳️ Requirements

• Proven experience as a user or manager of fundraising CRM or database solutions.

• Exceptional communication skills with the ability to work effectively alongside technical staff, non-technical staff, all management levels, and partners.

• Experience in record maintenance and data hygiene across various database systems.

• A minimum of 6 years of professional team experience or related experience in direct marketing, data integrity and operations, or philanthropy operations.

• Capability to multitask, meet deadlines, and ensure proper follow-up.

• Advanced SQL programming skills with the ability to apply best practices and teach coding solutions.

• Proficiency in Tableau, Microsoft Power BI, dashboard creation, and operational analytics.

• Strong command of Microsoft Office, especially Excel, including pivot tables and macro development.

• Experience using a database system in a philanthropy, financial, or sales context.

• Familiarity with Salesforce Nonprofit Cloud is preferred and considered a plus.

• Must possess authorization to work in the U.S.

🏝️ Benefits

• Comprehensive benefits package available for full-time employees.

• Regular merit-based salary increases.

• Opportunities for step promotions.

• Transparent salary ranges and clearly defined pay practices.

• Potential for progression through salary ranges.

• Flexible remote work arrangements.

• Occasional travel opportunities.