Manager, PCS

This is a fully remote position, open to applicants in China.

📋 Description

• Supervise patient-focused solutions workstreams, ensuring that deliverables align with quality and timeline expectations.

• Lead and manage the Patient Care Services team to guarantee the effective delivery of services that fulfill clinical trial requirements and enhance patient engagement.

• Formulate and execute operational strategies and processes to optimize the delivery of patient care and boost patient retention in clinical studies.

• Collaborate with clinical, regulatory, and operational teams to pinpoint service improvements and address operational challenges.

• Track performance metrics and conduct regular assessments to ensure adherence to industry standards, regulations, and internal policies.

• Provide training, support, and mentorship to team members, promoting continuous improvement and professional growth.

• Ensure effective communication and coordination with patients, study sites, stakeholders, and other departments to enhance the patient care experience.

⛳️ Requirements

• A Bachelor's degree in healthcare, life sciences, or a related field is preferred, along with substantial experience in patient care services or clinical trial management.

• Demonstrated experience in managing patient care teams and operations, with a deep understanding of clinical trial processes and patient engagement strategies.

• Strong leadership and organizational abilities, capable of managing multiple projects and achieving results in a fast-paced environment.

• Exceptional communication and interpersonal skills, adopting a collaborative approach when working with diverse teams and stakeholders.

• An analytical mindset with experience in monitoring performance metrics and implementing process enhancements.

• Detail-oriented, proactive, and committed to delivering high-quality patient services and improving patient experiences in clinical research.

• Willingness to travel as necessary (approximately 15%).

• Legal eligibility to work in the country where the position is based.

🏝️ Benefits

• Competitive base salary along with performance-related incentives.

• Health and wellbeing programs that include medical, dental, and vision coverage where applicable.

• Retirement and pension plans.

• Life assurance and disability coverage.

• Employee assistance programs and wellbeing resources.

• Learning and development opportunities through structured training and career pathways.