Manager, Payroll Operations

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Ensure the timely, accurate, and compliant delivery of payroll across a designated portfolio of countries or regions.

• Lead a team of payroll specialists, providing support during complex operational challenges.

• Convert strategic guidance into clear operational expectations, aligning the team with processes, knowledge, and support.

• Facilitate the resolution of escalated payroll issues while ensuring consistent application of policies.

• Suggest hiring and performance-related decisions.

• Cultivate a high-performing, engaged, psychologically safe, and accountable team.

• Oversee end-to-end payroll delivery for a specific group of countries.

• Maintain a thorough understanding of country-specific payroll requirements.

• Ensure compliance with payroll processes, ensuring they are documented and auditable.

• Manage relationships with external payroll vendors effectively.

• Support global payroll implementations, including new country launches, vendor transitions, and in-housing initiatives.

• Provide market- and country-specific payroll expertise while identifying implementation risks.

• Own payroll outcomes post-launch, ensuring stability following the go-live phase.

• Identify operational risks, recurring issues, and process gaps.

• Drive continuous improvements to enhance efficiency, reduce errors, and increase team capacity.

• Support the implementation of new tools, automation, and standardized workflows.

• Track key performance indicators (KPIs), service levels, and quality metrics.

• Manage operational support for the service arm, including team performance and engagement in Zendesk.

• Collaborate with People Operations, Finance, Legal, Product, and Service Operations.

• Transform payroll complexity into actionable guidance for stakeholders.

• Communicate risks, delays, and changes that may affect payroll outcomes.

⛳️ Requirements

• Proven track record of owning payroll outcomes for a team in regional or multi-country settings.

• Demonstrated leadership skills, including coaching, providing feedback, and contributing to performance evaluations.

• Comfortable leading investigations and driving operational resolutions.

• Able to clarify and consistently enforce policies and controls.

• Experience in recommending hiring profiles, team adjustments, and performance actions.

• Strong operational judgment, with the ability to balance speed, accuracy, and customer impact.

• Clear and structured communicator, both in writing and verbally, especially effective in asynchronous environments.

• Experience in remote-first or globally distributed teams is highly beneficial.

• Fluent in English; proficiency in additional languages is a plus.

• Submission of application and CV in English is required.

• Prior employment verification check is mandatory.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Budget allocated for co-working spaces, learning, and wellness (including gym memberships).

• Access to mental health support services.

• Stock options available.

• Home office budget and IT equipment provided.

• Emphasis on life-work balance and schedule flexibility.

• Employee resource groups available (Women, Disability, Queer, Minorities in Tech).

• Workplace accommodations can be requested.