Manager, Patient Services – HUB Strategy & Operations

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Oversee, guide, and mentor consultants and analysts

• Provide continuous performance feedback and support for career advancement

• Cultivate a collaborative, inclusive, and high-achieving team culture

• Lead engagements focused on patient services and hub strategy from project initiation to recommendations and implementation planning

• Act as a trusted advisor to market access, patient services, operations, and commercial leadership

• Facilitate executive discussions and decisions regarding program design, hub strategy, vendor selection, governance, and investment priorities

• Ensure excellence in delivery across project scope, schedules, quality, budget, and client satisfaction

• Develop strategies to enhance patient access, minimize time to therapy, and improve the patient experience

• Design and optimize patient support programs, encompassing reimbursement support, affordability initiatives, onboarding, adherence, and persistence strategies

• Provide guidance to clients on hub operating models, specialty pharmacy strategies, field reimbursement support, and patient engagement services

• Assess and optimize hub vendor partnerships, service models, performance metrics, and operational efficiency

• Assist in proposal development, project scoping, pricing strategies, and client presentations

• Recognize opportunities to deepen existing client relationships and deliver additional value

• Contribute thought leadership and market insights that enhance Acumetis' standing in patient services and access strategy

⛳️ Requirements

• Bachelor's degree in Life Sciences, Public Health, Health Policy, Business, Healthcare Administration, or a related discipline

• Advanced degree is preferred

• 6-9 years of experience in life sciences consulting, patient services, market access, hub operations, reimbursement strategy, or a related healthcare sector

• Extensive knowledge in patient access strategy, payer and provider coverage, reimbursement pathways, affordability programs, hub services, and patient support program design

• Experience in designing or optimizing hub programs, vendor partnerships, specialty pharmacy strategies, and patient access solutions

• Demonstrated success in leading client engagements, managing teams, and achieving measurable outcomes

• Strong skills in communication, presentation, project management, and stakeholder engagement

• Commercial insight and experience in supporting proposals, business development, and account growth

🏝️ Benefits

• Opportunities for leadership, mentorship, and career growth

• Chance to lead impactful work that enhances patient access to care

• Collaboration with industry-leading pharmaceutical and biotechnology firms

• Opportunity to influence innovative patient support and hub strategies across various therapeutic areas

• Partnership with dedicated colleagues in a global team

• Work environment that prioritizes collaboration, excellence, and entrepreneurial thinking