Manager, OTC

This is a fully remote position, open to applicants in United States.

📋 Description

• Define the future-state Order to Cash processes and metrics in alignment with organizational strategies, specific country knowledge, and operational needs.

• Lead cross-functional and virtual teams in the assessment, design, development, and implementation of global OTC processes and procedures.

• Facilitate process design meetings with internal subject matter experts and external vendors.

• Guide technical and operational teams through testing, defect resolution, and the ongoing configuration of SAP SD/FI-AR modules and related subsystems.

• Oversee OTC testing encompassing credit limits, billing, cash application, dispute management, credit/debit memos, and customer statements.

• Collaborate with SAP Master Data Management on the configuration and governance of customer master data.

• Work alongside WMG Tax on intricate global tax scenarios.

• Represent intercompany billing between service centers and transformation initiatives.

• Standardize global, regional, and local OTC processes while incorporating necessary local adaptations.

• Lead the design, documentation, and continuous communication of end-to-end OTC processes.

• Build consensus with global WMG partners and articulate process and systems effects.

• Collaborate with IT on integrations between commercial operations, billing platforms, and core financial systems.

• Create job aids, communications, and training strategies for new OTC processes and systems.

• Advocate for the advantages of Finance Transformation across WMG.

• Represent the OTC business process in Fit/Gap sessions and challenge requests for customization.

• Maintain OTC SOPs, user guides, and training materials.

• Engage in the preparation of OTC training materials.

• Address and evaluate OTC issues, risks, and business implications.

• Identify enhancements for internal and external OTC processes, including cash-application automation and AI-driven credit scoring.

⛳️ Requirements

• Bachelor’s degree from a four-year college or university in Business, Finance, Accounting, Business Information Systems, Management Science, or equivalent practical experience.

• Demonstrated experience focused on OTC processes (Credit, Collections, Cash Application, Billing, AR) or related finance transformation experience.

• Strong knowledge of Order to Cash processes and systems, ideally within the context of music, media, digital licensing, or the entertainment industry.

• Previous experience leading workshops and engaging stakeholders through targeted consensus-building methods.

• Relevant operational OTC experience, overseeing credit management, order fulfillment/billing workflows, cash management, dispute resolution, AR ledger management, and maintaining internal controls.

• Technically proficient with a strong skill set in organizational change management.

• Experience with a prior SAP implementation, particularly SAP SD, FI-AR, or FSCM.

• Excellent collaboration and management skills at an international level within complex, multifaceted organizations.

• Strong analytical capabilities and the ability to conduct complex analyses related to disputes, credit risk, and receivables.

• Capacity to develop and articulate a long-term OTC vision while implementing incremental enhancements.

• Ability to collaborate effectively with sales, licensing, supply chain, legal, and finance business units.

• Experience in transformational leadership.

• Preferred experience in media, entertainment, digital distribution, or the music industry.

• Familiarity with SAP FSCM and contemporary automated cash application tools.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Competitive salary and performance-based incentives.

• Flexible work arrangements and a supportive work environment.

• Access to industry-leading technology and resources.