Manager, Operations Support

This is a fully remote position, open to applicants in Texas.

📋 Description

• Coordinate and harmonize activities among operational teams to guarantee seamless daily operations.

• Oversee staffing levels, scheduling, and workload distribution to ensure sufficient coverage and efficient resource use.

• Assess workload trends and predict resource requirements.

• Track operational performance metrics and key performance indicators (KPIs).

• Discover opportunities for process enhancements through workflow evaluations.

• Resolve customer or client issues and investigate operational incidents.

• Identify underlying causes and implement corrective measures in collaboration with stakeholders.

• Establish and uphold compliance standards and quality control protocols.

• Launch quality assurance initiatives aimed at enhancing operational compliance and quality.

• Work together with cross-functional teams on process improvement projects and evaluate their impact.

• Promote effective communication within operations support teams and with stakeholders.

• Cultivate a culture of continuous improvement, innovation, employee feedback, operational efficiency, and customer satisfaction.

• Supervise ongoing training to ensure team members are knowledgeable and compliant in their respective roles.

⛳️ Requirements

• 3 to 5 years of experience in clinician management.

• Previous experience leading a team of providers.

• 3 to 5 years of leadership experience.

• 3 to 5 years of experience in stakeholder management.

• Ability to convey organizational value to all levels within the company, including executives.

• Proficient in communicating the significance of backlog or roadmap using data, KPIs, or anticipated financial outcomes.

• Skilled in execution and delivery, encompassing planning, actioning, and supporting.

• Strong problem-solving and decision-making abilities.

• Excellent collaboration and teamwork capabilities.

• Possess a growth mindset, agility, and the ability to develop oneself and others.

• Preferred: 3 to 5 years of prior experience as a practice manager.

• Completion of post-secondary education/high school or specialized training, such as technical or vocational programs.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, based on eligibility.