Manager, Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop, enhance, and execute SOPs, playbooks, tools, and field resources.

• Assess operational workflows, pinpoint obstacles, and propose scalable solutions.

• Establish operational rhythms, accountability frameworks, and follow-up procedures.

• Collaborate with District Managers to ensure the successful implementation of operational initiatives across corporate-owned centers.

• Conduct center visits, operational audits, and assessments focusing on execution, safety, regulatory compliance, and EWC standards.

• Analyze audit results and field observations, identify trends and root causes, and implement corrective action plans.

• Assist in operational due diligence and readiness planning for potential acquisitions.

• Create and oversee operational integration plans for newly acquired centers.

• Coordinate Day 1 readiness and post-acquisition integration with cross-functional and external stakeholders.

• Transition newly acquired centers to EWC’s operational standards, systems, tools, programs, and performance expectations.

• Support the opening of new corporate-owned centers by ensuring operational readiness, training, supplies, systems, and launch activities are in place.

• Conduct assessments following openings and acquisitions, and facilitate stabilization efforts.

• Cultivate relationships with District Managers and Center Managers to understand operational requirements.

• Promote structured problem-solving and the exchange of effective practices across markets.

• Aid in training and enablement initiatives for field leaders.

• Collaborate with L&D and HR to identify capability gaps and implement scalable solutions.

• Lead cross-functional projects, crafting plans, timelines, roles, dependencies, success metrics, and accountability frameworks.

• Act as the Operations liaison for cross-functional partners and external vendors.

• Organize testing and implementation of operational solutions.

• Prepare recommendations and updates for leadership regarding priorities, progress, risks, decisions, and business impact.

• Convert monthly priorities, promotions, and sales initiatives into field communications and execution plans.

• Coordinate regular meetings for corporate-owned centers and monitor follow-up actions.

• Assist in annual planning, budgeting, target-setting, and portfolio-wide planning alongside Operations and Finance leadership.

⛳️ Requirements

• Deep understanding of multi-unit operations, field execution, operating standards, and performance drivers at the location level.

• Strong business and financial acumen, including knowledge of center-level P&L drivers and linking operational actions to business outcomes.

• Excellent project management capabilities, including plan development, dependency management, accountability maintenance, and timely delivery of multiple initiatives.

• Proficient in analyzing quantitative and qualitative data, recognizing trends and root causes, and converting insights into actionable recommendations.

• Exceptional written, verbal, facilitation, and presentation skills.

• Ability to influence without direct authority, manage competing priorities, and establish credibility within field and corporate teams.

• Strong judgment, problem-solving skills, attention to detail, and commitment to follow-through.

• Capability to create simple, scalable, and field-friendly processes.

• Willingness to travel regularly to corporate-owned centers and work outside standard business hours as needed.

• Ability to travel up to 50% of the time.

• Bachelor’s degree in Business, Operations, Retail Management, Hospitality, or a related field preferred; equivalent experience may be considered.

• Over 5 years of progressive experience in multi-unit retail, hospitality, beauty, wellness, or another consumer service sector.

• Experience leading operational projects across multiple locations, including process improvements, new openings, integrations, or operational audits.

• Proven track record of cross-functional collaboration, implementing standardized processes, and using operational data to enhance execution and business performance.

• Proficient in Microsoft Office.

• Experience with project management or business intelligence tools preferred.

• This role is not eligible for Visa Sponsorship.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional development and career advancement.

• Generous paid time off and holiday schedule.