Manager, Operational Excellence – Quality Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop, implement, validate, and continually enhance a process-oriented quality management system.

• Establish and track quality objectives.

• Aid in, finalize, and supervise root cause analyses and corrective measures.

• Assist with, complete, and oversee the formulation and monitoring of improvement plans.

• Analyze performance data to uncover opportunities for improvement.

• Create, execute, and oversee processes for gauging customer satisfaction.

• Support risk assessments and supervise mitigation strategies.

• Lead and manage the Enterprise Business Continuity Program, which includes business impact assessments, continuity planning, exercise coordination, remediation tracking, and executive reporting.

• Oversee the preparation, execution, reporting, and follow-up of Quality Management Reviews.

• Direct Quality digital projects and continuous improvement initiatives, encompassing requirement collection, stakeholder alignment, project planning, implementation support, adoption activities, and benefit tracking.

• Act as the primary contact for external QMS certification organizations.

• Assist operational process improvement projects through mapping/modeling, design, analysis, performance monitoring, enhancement, and QMS integration.

• Provide clear guidance, establish measurable objectives, and ensure accountability among team members.

• Mentor, develop, and support team members through constructive feedback, performance evaluations, and career development planning.

• Cultivate a high-performing, inclusive team culture that aligns with the company's values and business goals.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and experience in healthcare, science, engineering, or a related field.

• 7 to 10 years of experience in developing, implementing, certifying, and continuously enhancing process-oriented quality management systems, such as ISO 9001.

• Experience in operational process improvement initiatives, preferably within a patient-centered healthcare setting, is advantageous.

• Familiarity with GMP and GVP-regulated environments.

• Proven ability to apply quality system requirements to operational processes.

• Knowledge of pharmacy practices, infusion clinics, patient support programs, or pharmaceutical wholesale operations is beneficial.

• Completion of an Exemplar Global or IRCA-approved lead QMS auditor course is preferred.

• Possession of lead QMS auditor certification or a willingness to obtain it is an asset.

• Understanding of provincial pharmacy college and Health Canada regulations relevant to the pharmaceutical supply chain is a plus.

• Proficiency in English is required.

• Bilingualism in French and English may be necessary based on the role, location, and organizational requirements.

🏝️ Benefits

• Flexible remote work arrangements.

• Opportunities for growth and career advancement support.

• Professional development and skill enhancement opportunities.

• Competitive salary package.

• Incentive programs.

• Comprehensive benefits package.

• An inclusive, healthy, and safe work environment.

• Accommodations available upon request during the selection process.